For far too long, UK consumers have suffered at the hands of Evri (formerly Hermes). What should be a simple service – delivering parcels – has instead become a source of stress, lost money, and outright misery for millions of people.

Parcels are regularly delayed for weeks or even months, left to sit in depots without explanation. Customers across the country report the same experience: tracking updates that never change, parcels marked “delayed at the depot” indefinitely, or items simply vanishing altogether. Some people have lost hundreds of pounds’ worth of goods in the “Evri abyss”, with no resolution.

These aren’t isolated incidents. Citizens Advice research found that 34% of Britons had a problem with their most recent delivery, and in independent surveys nearly half of Evri’s customers rated their service “poor”. Evri consistently ranks at the bottom of parcel delivery tables – often tied as the single worst courier in the UK.

When customers try to get help, they are met with stonewalling. Evri’s so-called “support” is automated chatbots and scripted responses. The most common line? “We’ve raised it with the delivery depot.” That phrase is repeated again and again, with no real action taken. If you push further, you are refused access to a formal complaints process. Evri’s refusal to provide an official complaints email or escalation path is not only unacceptable, it leaves consumers powerless to resolve legitimate grievances.

To make matters worse, Evri has also been accused of recording calls without informing the public. This is a direct breach of UK GDPR, which requires transparency, the right to be informed, and a lawful basis for processing personal data. Recording calls without consent violates Articles 5, 6 and 13 of GDPR, meaning Evri is not only failing in service, but also in data protection and privacy obligations.

The public has had enough. Independent review platforms show Evri rated just 1.1 out of 5 stars, with horror stories of parcels dumped in bins, hedges, or delivered to the wrong address – if they are delivered at all. Evri’s own executives have admitted the company has “earned its reputation” as one of Britain’s most distrusted couriers.

This petition calls on regulators and government to step in. Either Evri must be held accountable and drastically reform its operations, or it should be shut down and replaced with a courier that respects consumers’ rights.

We should not accept a situation where nearly half of customers suffer delays, losses, or abuse of their data when using a national courier service. By signing this petition, you are sending a clear message: enough is enough.

It is time to hold Evri accountable.