Make PGL refund parents directly for cancelled 2020 holidays

Make PGL refund parents directly for cancelled 2020 holidays

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PGL Adventure Holidays for 7-17yrs old.   

Due to Covid-19, PGL trips which were planned for children in 2020 have been cancelled.  Parents paid PGL in good faith in line with their T&Cs.  

PGL have cancelled the trips, taken the money and are now refusing to refund parents as stated on The One Show, leaving hundreds (maybe thousands) of parents out of pocket.   PGL are expecting the Government and/or insurance companies to pick up this cost whilst they sit on the money received from parents for a service they will not and cannot deliver.  

Please can PGL be enforced to act in accordance with the law and regulations, and make them refund all parents without any further delay.