Petition Closed
Petitioning Good To Go! Good to Go! - Washington State Department of Transportation and 3 others

Good to Go! - Washington State Department of Transportation: Change billing, customer service policies & automatic updating of addresses

I have a car that has rarely seen traffic over 520. I deliberately decreased my traffic over the Highway 520 Lake Washington Bridge because of the new tolls. When I got married in March, I updated my Driver's License because my wife and I bought a house in Shoreline so my address had changed. I thought that would be the end of it and whatever subsequent bills I received from "Good To Go!" would be updated with my new address. They were not. I had to manually request an update several times for them to even do anything. Each time I would request my address to be updated, I was greeted with emails and/or a customer service rep (over the phone) who would tell me that they could not update my address, and that I now had a "Civil Penalty" due to unpaid tolls. I told them that YOU did not update my address from the Washington State Department of Licensing (which is automatic when I changed it, at least on my end), so why should I be threatened with a civil penalty and assessed a $40 fee just because you wouldn't update my address? And now they charge me a $5 reprocessing fee for each bill. FIVE DOLLARS!!! For paper and postage! I am outraged. Now they're threatening me that if I don't pay off $114 in tolls and civil penalty fees that my registration renewal can be delayed. I am livid at this kind of lackluster and shoddy customer service and attention to commuters, and believe that we should be petitioning the "Good to Go!" - Washington State Department of Transportation office to enact changes in their billing and customer service policies. These civil penalties are absolutely outrageous. I mail in a letter explaining my circumstances, I call numerous times to advise them of a change in address, and am greeted with a highly removed customer service rep who merely reminds me of my civil penalty, or a bland, uncaring bill with yet another reprocessing fee. OUTRAGEOUS.

We are all obviously not "Good to Go!". I will not be taking 520 any longer. But change needs to happen NOW. Who will stand with me to enact change with the DOT "Good to Go!" office?

Letter to
Good To Go! Good to Go! - Washington State Department of Transportation
Washington State House
Washington State Senate
and 1 other
Washington Governor
Change billing, customer service policies & automatic updating of addresses