**Petition to Hyundai Canada: Investigate Duncan Hyundai Dealership for Unethical Business Practices**  

 

To Hyundai Canada,  

 

We, the undersigned, are calling for an immediate investigation into the business practices of the Duncan Hyundai dealership. Numerous customers have reported experiences of negligence, poor communication, gaslighting, and disregard for warranty obligations. This dealership appears to prioritize sales over customer care, leaving buyers abandoned once they leave the lot.  

 

Key issues reported include:  

1. **Dismissal of customer concerns**: Critical issues, such as engine failures in new vehicles, are ignored or delayed for months without proper updates or resolution.  

2. **Gaslighting**: Customers are made to feel as though their concerns are invalid or exaggerated, creating undue stress and frustration.  

3. **Failure to honor warranty service**: Complaints of denied or delayed warranty repairs, along with excuses about staff shortages or diagnostic system limitations, are rampant.  

4. **Overcharging**: Instances of customers being overcharged or coerced into unnecessary trades have been reported.  

5. **Lack of communication**: Customers are forced to chase updates and are often met with conflicting or dismissive responses.  

 

As an example, I personally have endured months of stress due to my new Hyundai Kona’s failing engine. Despite bringing this issue to their attention in spring 2024, the dealership has failed to look at my vehicle, provide updates, or offer meaningful support. When I inquired about alternative transportation, I was told by the service manager that I’d be “shit out of luck” due to a loaner vehicle shortage. I was advised to continue driving my car, despite its failing engine.  

 

Attempts to reach the dealership for answers have been met with excuses such as being short-staffed, waiting on communication from Hyundai Korea, or not having a proper diagnostic system. Yet, when I mentioned potentially trading in my vehicle, I suddenly became a priority, with sales representatives contacting me persistently.  

 

Since sharing my experience publicly, I’ve been contacted by multiple other individuals who have faced similar mistreatment from this dealership. These recurring issues cannot be ignored any longer.  

 

We urge Hyundai Canada to take immediate action to:  

- Investigate the Duncan Hyundai dealership’s business practices.  

- Ensure customers receive the care, warranty service, and respect they deserve.  

- Hold the dealership accountable for any breaches of trust or unethical behavior.  

 

Hyundai is a trusted brand worldwide, and dealerships like this tarnish its reputation. We hope Hyundai Canada will stand by its customers and address this growing concern.