Petition to:
Management of , Ministry of Consumer Affairs (India), and Central Consumer Protection Authority (CCPA)

 
Description:

We, the customers of Ola Electric scooters across India, are raising this petition to highlight the ongoing service crisis that has left thousands of vehicle owners stranded for months.

Many of us have been waiting 6 months or more for basic repairs, spare parts, or service resolutions. Despite repeated follow-ups, complaints, and even escalations to consumer forums, there has been no timely or satisfactory response.

Recently, Ola Electric has undertaken a “structural reset,” drastically reducing its service and retail network. While this may be a business decision, the burden of this transition is being unfairly placed on customers who have already paid for their vehicles.

 
Key Issues Faced by Customers:

🚫 Service centers closing without prior notice
🛵 Vehicles lying unrepaired for months (6+ months in many cases)
📞 No proper response from customer support
🔧 Non-availability of spare parts
⏳ Endless delays with no clear timelines
💸 Financial loss due to unusable vehicles
 
Our Demands:

We respectfully demand that Ola Electric and concerned authorities:

✅ Provide time-bound service commitments for all pending cases
✅ Reopen or ensure accessible service centers in all major areas
✅ Ensure availability of spare parts
✅ Offer compensation or replacement vehicles for long-pending cases
✅ Establish a dedicated escalation channel for unresolved complaints
✅ Maintain transparency about service center closures and changes
 
Why This Matters:

Customers trusted Ola Electric as a leading EV brand in India. However, the current situation is causing financial, emotional, and daily life disruption for thousands of users.

Owning an electric vehicle should be a step toward a better future—not a source of stress and uncertainty.

 
Call to Action:

We urge all affected customers and concerned citizens to sign and share this petition to demand accountability and immediate action.

Together, we can ensure that companies prioritize customer responsibility over expansion failures.

 
#FixOlaService #OlaElectric #ConsumerRightsIndia