In 2024, Chick-Fil-A walked back their "No Antibiotics Ever" (or N.A.E.) pledge to consumers to "No Antibiotics Important to Human Medicine" (or N.A.I.H.E.), permitting the use of serving chicken that was fed animal antibiotics, a controversial move that has many discussing the safety of including antibiotic-fed chickens for customers to eat.  Adding antibiotic-fed chicken to Chick-Fil-A could negatively affect the health of young children while their bodies and immune systems are developing and there is a risk that antibiotic-fed chickens served to customers run the risk of spreading such bacteria resistant to antibiotics as salmonella.  As a result of adding antibiotic-fed chicken, the size of the chicken has shrunk and the taste has changed.

In another move that gained the ire of fans, in December 2024, Chick-Fil-A added pea starch, which is a white powder that comes from yellow peas, to the coating of their classic Waffle Fries.  While Chick-Fil-A claimed the move was made to make its Waffle Fries stay crispier longer, the addition of pea starch has impacted both the taste and texture of the Waffle Fries, which customers have found the new fries to taste hard, stiff and dry.  Customers who are allergic to peas now can no longer eat Chick-Fil-A's waffle fries due to the newly-added pea starch.

Chick-Fil-A has also added Soy, Soybean Oil and "flavor enhancer" Monsodium Glumatate, a.k.a. M.S.G., to their chicken products, fries and other menu items.  However, Soy is one of the nine major food allergens and cause such allergic reactions as nausea and/or diarrhea, hives or rash, runny or stuffy nose, wheezing, shortness of breath and trouble breathing, among other reactions.  There are also consumers who cannot eat M.S.G., as it can cuase such side effects as migraines, muscle aches, tingling, heart palpitations, abdominal pain and anaphylaxis.  We, the customers, would like to see Chick-Fil-A remove all of its food allergens, bring back the original Waffle Fries recipe without pea starch, and switch back to its No Antibiotics Ever policy for its Chcicken menu items.