Dear Shipt,

We, the concerned shoppers and supporters of fair labor practices, urge you to address several critical issues that affect the livelihoods and well-being of your dedicated workforce. By implementing the following changes, you can ensure a more equitable and rewarding experience for both shoppers and customers.

1. Demand order numbers on order offer cards:
Order numbers are crucial for efficient communication between shoppers and customers. Including them on order offer cards will streamline operations, reduce errors, and enhance overall customer satisfaction.

2. Demand customer feedback on ratings 4 stars or less with an order number attached:
Constructive feedback is invaluable for shopper growth and improvement. Requiring customers to provide feedback when rating below 4 stars will foster transparency, accountability, and opportunities for shopper development.

3. Restrict multiple heavy/bulky items in orders:
The physical strain caused by excessively heavy or bulky items poses risks to shopper safety while potentially compromising timely deliveries. Implementing restrictions in this regard will safeguard both shoppers' well-being and service quality.

4. Demand orders to not violate Shipt’s Earning Standards guaranteeing that no order will be less than $16/hr:
To ensure a sustainable income for shoppers who rely on this platform as their primary source of employment or income supplement, it is imperative that all orders adhere to Shipt's Earning Standards guaranteeing a minimum hourly rate of $16.

5. Demand better shopper support:
Shoppers often encounter challenges during their shifts that require prompt assistance from support teams. Enhancing shopper support services through increased availability, responsiveness, training programs would greatly improve shopper experiences and overall efficiency.

6. Demand better app functionality:
A user-friendly and reliable app is essential for seamless shopping experiences. By investing in app improvements, Shipt can enhance shoppers' productivity, reduce errors, and ultimately provide customers with a superior service.

7. Demand wage increases:
Shipt shoppers deserve fair compensation that reflects their hard work and dedication. We urge you to review shopper wages regularly to ensure they remain competitive within the industry and align with the cost of living.

8. Demand Shipt to stop bundling orders:
Bundling orders can lead to increased stress, longer delivery times, potential mistakes, and reduced earnings for shoppers. Ending this practice will enable shoppers to focus on delivering exceptional service while maintaining their earning potential.

9. Demand that Shipt release orders as they come in:
Releasing orders as they come in ensures equal opportunity for all shoppers while preventing unfair distribution of high-demand or high-paying orders among a select few.

By implementing these changes, Shipt will foster a more equitable working environment that values its shoppers' contributions while providing customers with an enhanced shopping experience. We implore you to consider our concerns seriously and take immediate action towards creating positive change within your platform.

Sincerely,

Shipt Shoppers of America