We are witnessing the slow death of the high street and for many of us, it’s taking fairness, dignity, and accessibility with it.

Across the UK, people are being banned from online stores, restricted, or charged extra simply for returning clothes or items that didn’t fit, didn’t suit, or didn’t match what was promised. We are told we’ve breached “fair use” policies - but what’s fair about a system that doesn’t meet our needs in the first place?

I started this campaign after being banned from shopping with ASOS for life. As a tall, plus-size woman, I already face extreme difficulty finding clothing that fits me, now I’ve been punished, like so many others, for relying on the only avenue I had left: online shopping.

Major brands are quietly rolling back size-inclusive options on the high street, coupled by the decline in quality of items stores are reducing their offerings. We’re left with no choice but to order multiple sizes, try them on at home, and return what doesn’t fit - only to be penalised for doing so.

But this isn’t just about me and it’s not just about clothing.

This affects:

• Disabled people who can’t access physical shops and need to try on clothes or products at home.
• Elderly shoppers with limited mobility or digital literacy.
• Low-income families who can’t afford to waste money on items that don’t meet their needs.
• Working-class communities in areas where the high street has been hollowed out.
• Parents buying multiple sizes for growing children.
• Anyone dealing with inconsistent sizing, limited options, or unclear product descriptions.

Right now, it’s clothing... but where does it stop?

As more retailers move online, we must act now to put protections in place.

We cannot allow profit-led policies to quietly erode our rights as consumers.

If online shopping is the future, then fairness must be part of that future.

This campaign demands:

• A government-led review of “fair use” bans and discriminatory returns practices.
• Regulation and transparency from online retailers on how return data is used and who it affects.
• Protection for consumers who rely on online shopping due to size, disability, income, or geography.
• A wider public conversation about fairness, accessibility, and dignity in a digital economy.

We deserve the right to shop without fear of being banned for simply trying to make the best choice for ourselves and our families.

This isn’t just about fashion it’s about freedom, inclusion, and the right to participate in an ever growing online society!

About Petitioner

My name is Tskenya-Sarah Frazer, and I’ve dedicated my life to championing community, inclusion and social change, work that was recognised with a Pride of Britain Award in 2023.

In my current professional life, I’m a broadcaster, inclusion consultant and author committed to storytelling that uplifts and informs. I’m also deeply committed to charity work: I serve as an ambassador for The King's Trust and a patron of Dress for Success, supporting individuals, particularly women, young people and those with ADHD/Autism, into employment and entrepreneurship.

Outside of work, I’m also a proud and passionate dog mum.