Within the past year, I have either blocked or deleted over 300 false accounts on Instagram and Facebook (Meta); many of my friends, family and community leaders have shared with me their same issues regarding fake accounts and it has gotten out of control.

What makes this problem truly frustrating is that there is NO HUMAN CONNECTION to report these issues, from Customer/User services to Security/IT; Facebook (Meta) really really believes in its "robust" help center that it feels they don't need humans to talk about these unprecedented number of fake accounts making attempts to hack or scam people. I was one of the millions who fell for a fake account, was scammed or hacked and we are tired of this annoyance when this is a multi-billion dollar corporation. We are tired of this and we are demanding accountability!!

1. Re-Establish a large global scale HUMAN customer services department, where everyday users can issues their complaints to if the answer is NOT in the Help Center. Establish a direct line via phone and email to Meta's IT/Cybersecurity department because we don't feel any assurance that these attackers are being held accountable when reported.

2. Make it where everyday users can have more profitable opportunities instead of allowing these scammers to take away users hard-working dollars

3. Do a CLEAN SWEEP of accounts that are suspicious, false or non-active so users don't have a false account of the number of people supporting their platforms. This should be done annually in an effort to prevent cyber attacks on the users.

4. Provide a thorough documentation to guide users to contact these departments in various languages.

We are sick and tired of these false users and we demand accountability and responsibility now!!