Truist Bank is the bank that emerged from the BB&T/Sun Trust merger. Ever since the merger, hundreds of account holders from the switched reported several issues, however there are reports dated further back. 

Truist Bank might now have thousands of victims relating to unauthorized open accounts, hacked accounts, a customer service team that hangs up on victims and lies to them about fixing their problem, and unannounced holds on accounts when people need their money most. Truist Bank has caused a major backlash since victims have called to correct these issues and are not helped. The victims are taking to social media to advocate for themselves in from of Truist Bank. Truist Bank’s response was to block victims and remove commenting on all social media, while they continue to use the same social medias to flaunt their Atlanta Braves stadium. When Truist does respond to victims on Twitter, they respond with scripted tweets telling victims to call the customer service line they already called. 

MEDIA

Truist has already made the media for fraud, yet they are still thriving and no government agency  has spoken up about this. 

Fox 5 Washington DC did an investigation into claims of multiple small business owners. One man losing around $75,000 after a hacker drained his account while he was on the phone with customer service. They took his money in increments of $25,000. Another woman lost $25,000 when her account was randomly drained. She received no alert and Truist Bank accused her of having a contract with whoever drained her account. They did not provide the contract for proof. You can watch the news report here: Scams targeting Truist bank accounts cause business owners to lose thousands.

Alive 11 Atlanta received multiple complaints from Truist account holders stating multiple problems and loss of money. They have written 3 stories on the fraud and their latest story was 3 days prior to this petition, where a woman deposits a major check and her account was put on hold for months. When the account randomly opened “out of nowhere” months later, her account had been drained of $780 due to 3 fraudulent Comcast charges. You can read the latest article here: Truist customers reports fraudulent charges and frozen accounts.

WUSA 9 Washington DC reported a DC restaurant losing an astonishing $460,000 from their bank account. They also lost this money in small increments of $25,000. Only $230,000 has been returned. You can read and watch the report here: Business Owner loses 460k to Truist Hackers

WSB-TV 2 Atlanta also has reported multiple times on Truist Fraud. Several victims have reached out. One attorney found $3,620.90 withdrawn from his account. When trying to get through to customer service, he could not get through. You can read about it here: Months after Channel 2 investigation, Truist Bank customers still experiencing fraud problems

 

Social Media Complaints

As stated before, many victims have expressed their discontent on social media. These complaints from Twitter, Youtube, or Facebook. There are too many complaints to put here, but these are enough to see the variety yet similarities in Truist Bank fraud. Here are written complaints they bring to light:

“How is this possible? Why is Truist not being held accountable???”

”This happened to me too. They originally got 40k but Truist (at the time BB&T). Thankfully for me I figured out that something seemed “off” and called the bank immediately. Unfortunately I was put on “hold” for over an hour before I got through to anyone. They were able to freeze 30k, but I still lost 10k.” This comment shines a light on  Truist’s knowledge about fraud before the merger.

“just got a text alert from truist bank about my card and some fraud going down. i don’t have an account with truist so i hope whoever that text was for makes it through the fraud.”

“‘truist’ keeps texting me about unusual activity i don’t even have an account with those ppl.”

“Please, god, do yourself a favor and never use Truist. I told them I had unauthorized charges yesterday. Today, as I try to order lunch, I find out my card is locked. They can’t catch the fake charges but my salad is going too far! Now they say it has to be replaced, But they can’t confirm my phone number in their system that I’ve had since the year 2000 on my flip phone so I’ll have to wait 10 business days!  I mean, I have to get gas in the way home and I don’t carry cash but at least I skipped lunch too, right?“

“I (really) hate Truist bruh”

“Every time I called for help I was charged a research fee. Truist is not taking responsibility and is not adequately investigating these incidents. I cannot believe the Braves do business with a bank that welcomes fraud and does nothing to help customers!”

“If they actually cared about their customers they’d respond when a costumer reports fraudulent activity on their account. Absolutely disgusting. I called customer service and they couldn’t help me, so again I ask, how is Truist helping prevent fraud?

“I got a text message from Truist bank today saying my account had been restricted so I called the bank call Darah did not open the link in the text message the bank told me that it was a fraud Cyber hacked”

“After the email didnt Truist close down because of 'too much  fraud on my accounts' and that effected many people?” 

“I switched from these thieves 2 months ago,the branch manager told me to my face that it was a smart move considering the new owners are from overseas and they employ independent contractors to watch over accounts in which they have total control over.  An elderly couple had 50k in a retirement account there(BB&T) and when they went to withdraw it,Truist froze their account right there in front of their faces,it took a lawyer,and a few weeks,but they finally got their money and got the hell away from these people.  Truist can go belly-up as far as I'm concerned.”

“I been with suntrust for 9 years with no issues and as soon as they merged over I’ve had so many issues with them… I literally have issues paying my rent cause they hold the money for days. I want to change my bank so bad.”

“I hate Truist and BB&T merged!!! It’s been a headache. I just had fraud hit my account. I got it back but it’s unnerving. I feel bad for these people that worked had for what they have for people to feel like they’re entitled to it. Get a job!!!!

”Since the merger . The account doesn’t show our true balance ever. It either appears more or sometimes it appears less then what we are supposed to have in our account. I am old school so I still balance my debits/ checks and it is never what I am suppose to have in my account. We are looking for another bank and can’t wait for someone to bring legal actions against them.”

”This is a horrible bank … when was BB&T I never had a problem … since they arrive it’s been problem after problem that’s why I close my account and I move on to another bank… One of the best decisions in my life”

…plus many more complaints. 

Other Details To Note:

• There seems to be a common thread of stolen funds in increments of $25,000 for accounts that have that much or more. This is a common theme that can be tracked.
• Truist has not once reported fraud or hacking to their consumer base. They know it’s happening and will not let their consumers know until it’s too late.
• Truist has blocked commenting on posts on all social media accounts including LinkedIn.
• Truist has blocked victims advocating for their cases online. 
• In many of the media report cases, Truist oftentimes fixed the problem AFTER being contacted by the media, showing that they could fix the problem all along, but decided not to until contacted by news channels. They have not fixed issues for all cases, even when the media reaches out on behalf of a victim.
• The first listed investigation has over 500 comments under their Youtube video. None of them are in favor of Truist.

Please take one minute of your time to sign this petition. If we allow this bank to go much further, we will end up in another Wells Fargo fisco. We will have another bank that causes citizens to lose thousands to hundreds of thousands of dollars and possibly millions. Help us garner attention toward the nastiness of Truist and their banking fraud!