As a delivery driver for Domino's of nearly 1 year, I have seen multiple edible foods go to waste for different reasons. Most recently I saw a pepperoni pizza, minutes after coming out of the oven thrown into the bin simply due to it being the wrong size for the customer’s order. I want this to be addressed with serious consideration by the heads at Domino's Pizza Group (DPG). 

Explanation:

An emerging app called "Too Good to Go" aims to reduce food wastage by allowing companies with leftover food, due to be binned, to instead be collected by members of the public for a discounted price. Some examples of companies already implementing this are Starbucks, Costa Coffee, Morrisons and so many more. This is a win-win solution, companies can make back some money that would otherwise be lost and it helps the environment.

I have spoken to my area manager and regional manager about this concern, both are generally supportive of using food wastage apps however they both admit the implementation of it would be a decision for the people above them. So that is who this petition is addressed to. When speaking to my managers they mentioned that the discussion around implementing this app was discussed last year, but ultimately was decided to not go ahead for reasons I will get into at the bottom of this section.

I am passionate about seeing this idea being implemented into the Domino’s workflow, I believe there are only benefits to this app. Domino’s could be setting a positive example for all fast food places to think about new ways to reduce their wastage. Domino’s has a net zero target and actively implement ways to reduce their wastage such as making all packaging, even behind the scenes, recyclable. They also encourage shops to share their food stock, paying delivery drivers to collect foods from other stores when necessary.

Thank you for taking the time to read this, I hope with enough signatures we can encourage positive change.

Thanks,
Eoin Graham

 

Reasonings:

The first reason they explained is that they would rather, with adequate training, mistakes were not made in the first place. I fully agree with this point and would encourage further training to be the first priority. Reducing the leftover foods in the first place is the most important step. However, everyone is human, and mistakes can be made no matter the level of training or experience.

 

The second point that was made was that it is possible that staff or customers could manipulate the system in different ways. To that I would argue that there are ways to prevent this from happening, such as rolling the app out in a trial basis, monitoring customer cancellations or having verification checks. Even implementing this idea into Domino's own app is a possibility, this could even be a better experience, as before people arrive at the store they could see which foods are left over and make their decision if they want to pick it up and Domino’s would also be able to perform verification checks for anyone attempting to manipulate the system.

The example I was given for staff manipulation was during store inspection visits, if a pizza is not up to standards and is on the hot shelf ready for a customer, staff could say to the inspector "that is due for the 'Too Good to Go' app", saving them from losing points on the inspection. To that I would say, staff could be required to mark the box as due for the app or lose the inspection points. This would keep the high-quality standard that Domino's has.

 

Another reason made against the app is allergens. This is of course a very valid concern and to address this, any customer coming to collect a leftover pizza can have the allergen information of that specific food conveyed to them due to training already in place. I would say that keeping the label on the box or a system to create a new label would be essential to the implementation of this app as all ingredients must be kept clear so that allergen information can be addressed. Again, having this idea on Domino’s own app could provide customers with allergen information before they come to pick it up.

 

I hope that any reasonings for not introducing this idea has been addressed, however I am open to further discussions.