They delivered a product that doesn't work, plain and simple. When it does work, the restrictions on your game play make it practically unplayable. It's also tied into their servers to the point of being a Facebook Social Network Game that we had to pay $70 for. Those unhappy with the service were initially offered a refund, however EA is now refusing refunds and if you do a charge back on your credit card, they will ban your account meaning anything else yo bought from them will stop working as well.
This is a simple case of extortion. We as customers demand our money back for a game that not only barely works, but when it does work it's not half the game we were promised it would be. A refund is our ONLY acceptable outcome.