On May 25, 2024, the Toronto Star's business journalist, Clarrie Feinstein reported about homeowners "taking on Tarion". 

Here is an excerpt from that article: 

“…If you look at the trajectory of our organization it isn’t one that’s hiding, it’s open to criticism and tackling these challenges makes our industry better...”.  Peter Balasubramanian, Tarion's CEO

On May 30, 2024, CPBH received an email from Tarion manager Andrew Donnachie advising that Tarion’s formal complaint process  “…is not meant to be a forum to address broader policy complaints, issues or concerns raised by individuals without active files or other stakeholders, such as national not-for-profit groups such as Canadians for Properly Built Homes. Therefore, the issues that you have raised fall outside the scope of that process…”.

CPBH has been using that Tarion complaint process for more than a year, and five days after that Toronto Star article, we were advised that it is no longer available to CPBH. Coincidence?

More importantly perhaps, this response also says that Tarion’s formal complaint process is not available to individuals who no longer hold an active file. Many homeowners have advised CPBH that they are afraid to complain to Tarion when they hold an active Tarion file. So if these homeowners wait until their file is no longer active, according to this response, their voice – in relation to Tarion’s formal complaint process - is “outside the scope” as well. 

Does this sound like an organization that is open to criticism?

#EndTarionMonopolyNOW #TakingOnTarion #onpoli