I am writing for not only myself but for the hundreds of other customers who have received this treatment, I want to express my deep concern about the lack of management, mistreatment of passengers, safety concerns of passengers, and treatment of passengers by the employees that I have personally witnessed among myself and hundreds of others while using the Greyhound company's services At New York Port Authority 625 8Th Ave, 10018 New York, United States.

Article made in 2018 it is now 2023 this is still going on.

https://www.google.com/amp/s/abc7ny.com/amp/greyhound-port-authority-bus-drivers-stranded-travelers/3847574/

 

 I am at a loss of words for what i have accounted as a customer, I have experienced firsthand the lack of care and attention to detail that seems to be prevalent throughout your organization with Video and Photo proof I have taken. Of others being harassed, employees making racist remarks, laughing in customers faces, ignoring any questions, doors being shut in faces, and a manager never being in office for weeks, homeless being able to lay all around the floors and physically and sexually harassing customers, this is an extreme health hazard and overall inappropriate. There have been multiple instances where a passenger who orders a ticket is lost and never directed to the right bus port because the app always says a different port number then the 2 small TV screens they have in the entire building, this is a major problem that almost all of the passengers have come across.

 

 

 

 

 

 

 

 

 

 

On multiple occasions, I have encountered rude and unprofessional staff members who seem to have no interest in providing quality service to passengers. They have been dismissive, unhelpful, and even confrontational when asked simple questions or requests. This has created a hostile environment that is unwelcoming and uncomfortable for passengers, and it is unacceptable and no business should treat their customers this way, there is 0 hospitality and work ethic. Every time my ticket has been booked for a specific time there has always been a up to 3 hour delay. 

 

 

 

 

 

 

 

 

 

Furthermore, I have witnessed several instances of mismanagement that have caused significant delays and disruptions to my travel plans. Yesterday Tuesday May 23, 2023 I booked a ticket for 6:40 PM from New York Port Authority 625 8Th Ave, 10018 New York, United States, to Hartford Union Station Connecticut 1 Union Pl, 06103 Hartford, United States, my bus ride was then delayed to 8:30 PM and then to 9:30 PM and then canceled for everyone after waiting hours with no warning from the workers, everyone who was then left with no ride, no shelter, which the bus was our own source of transportation because the Amtrak trains do not run To Hartford past 8PM from New York City so me and dozens of others were left stranded in the unsafe and unsanitary station from 6:40 PM all the way until the next available Bus ride at 5:15 AM which was also delayed to 5:50 AM after we all experienced lack of sleep, no where to sit, no charging stations, and constant harassment from other passengers and homeless people. Buses are delayed for hours without any explanation with employees telling customers that the trackers don’t work, the trackers got stolen, or just simply laughing at us and ignoring us, leaving passengers stranded and frustrated. In another instance, a driver got lost and had to ask passengers for directions, causing a significant delay in arrival time while the driver was driving in constant circles. 

 

 

 

 

 

 

 

These incidents are not isolated, and they are indicative of a larger problem within your organization. It is clear that there is a lack of training, oversight, and accountability that is contributing to these issues. As a customer, I expect to be treated with respect and dignity, and to receive reliable and efficient service. Unfortunately, this has not been my experience with your company. We deserve better drivers, safer transportation, respect of our time without hours of delays, better customer service, and more hospitality with seating options I seen multiple people have to sit on the ground to wait for their train while while floor is completely filthy from lack of cleanliness of the building. I also witnessed customers not being able to get onto their bus because there was 1 outlet for them to charge their phone, that everyone in the station had to share and weren’t able to show the electronic ticket. When you go upstairs to customer service to ask for a ticket print out or your ticket numbers, they give you a smug look saying they can’t do that and tell you to just go charge your phone and write the numbers down the customer service there is very hostile and needs to be fixed. 

 

 

 

 

 

 

 

 

 

 

I urge you to take immediate action to address these issues and to implement measures that will improve the quality of service provided to passengers. This includes training staff members on proper customer service and communication, implementing better management practices to prevent delays and disruptions, and establishing a system of accountability to ensure that these changes are being implemented and maintained.

 

 

 

 

 

 

 

 

 

 

 

 

Thank you for your attention to this matter, please help me and hundreds of others get our message across to Greyhound Corporate, I hope that they will take this matter seriously and work to improve the quality of service provided. I provided Video and Photo evidence I took myself of my experience which isn’t nearly as bad as other customers. 

 

Thank You.