The FNU (First Name Unknown) dilemma in delivery apps exposes a critical gap in verification. In today's world where we often rely on delivery services for everything from groceries to medicine, the rise of anonymous profiles, often stemming from incomplete paperwork, can create significant safety risks. These anonymously operated profiles make it easier for scams to occur, threaten the safety of both customers and workers, and allow unaccountable behaviour to flourish on these platforms.

This isn't merely a matter of compliance.

Enforcing stricter ID laws is essential for protecting everyone involved, from customers who entrust their personal information on these apps, to workers who deserve to know they're operating in a safe environment, to the platforms themselves who need to maintain the integrity and operational accountability in an increasingly digital economy.

Recent studies have shed light on the vulnerabilities within gig economy platforms. This growing reliance makes it crucial for these companies like Uber, Door Dash and Lyft to adopt better ID verification processes to ensure true accountability while ensuring accounts are used by one person and one person only. A simplified ID verification system is not enough; we need robust measures that require real identities for participation in these digital spaces to earn income.

Other countries have demonstrated that stricter ID verification can work effectively. For instance, South Korea implemented stringent real-name verification laws on digital platforms, which has dramatically reduced online bullying and dishonest behaviours. By taking a cue from these successful measures, delivery apps can similarly enhance security and trustworthiness.

We must act now to close this gap in verification.

By requiring delivery platforms to implement more rigorous ID verification processes, we safeguard customers, workers, and the entire ecosystem of gig work.

Urge policy makers and delivery app companies to adopt stricter ID laws to ensure accountability and safety for all.