I am calling on easyJet Holidays to address serious concerns about how customers are treated when they raise legitimate complaints. My experience with a package holiday booked through easyJet Holidays was marred by undisclosed building works at the accommodation. This resulted in constant noise, disruption, unsafe conditions resulting in an injury, and the loss of advertised facilities. These significant issues were not disclosed at the time of booking; had they been, I would not have proceeded with the booking.

Despite raising complaints during the holiday and requesting an alternative hotel, the response was unsatisfactory. easyJet Holidays must ensure that complaints are handled swiftly and thoroughly, addressing customer grievances promptly and effectively. Currently, it seems there is a systemic failure in their customer service process, which leaves customers feeling neglected and frustrated.

According to the UK Civil Aviation Authority, under the Package Travel Regulations, customers have a right to expect transparency about significant changes that could affect their holidays. It's crucial for easyJet Holidays to abide by these regulations. Moreover, issues like constant noise, disruption, and safety risks should never be surprises upon arrival.

To remedy this situation, easyJet Holidays should implement a rigorous quality assurance feedback loop where customer complaints are used to inform improvements in service. They must also guarantee that significant information about accommodations, such as building works, is clearly communicated before the booking process is completed.

Sign this petition to demand that easyJet Holidays prioritizes transparency and customer satisfaction and not retaliate by cancelling holidays when people raise complaints or ban them. They need to overhaul their complaint handling procedures to ensure that customers receive the service and transparency they deserve. Let’s raise our voices for fair treatment and honest communication in the travel industry. Please sign this petition to make a change.