Demand accountability for NextDoor moderators

The Issue

NextDoor has been a valuable platform for communities to connect, share concerns, and foster local collaboration. However, the arbitrary actions of some NextDoor moderators are currently jeopardizing this community spirit. In my experience, moderators are using their personal biases to decide which content is removed, often ignoring the platform's established rules. This practice undermines the very purpose of NextDoor and renders it nearly useless for honest contributors who wish to engage in constructive dialogues.

There have been numerous occasions where moderators have unashamedly boasted about their discretion in removing valid posts, simply because they disagree with the content or perspectives offered. It is disheartening to witness how subjective preferences overrule guidelines, creating a hostile environment for many users. This misuse of power is a betrayal of the trust that members place in the platform, and it demands immediate rectification.

We propose that NextDoor takes definitive steps to ensure accountability within their moderation teams. This includes mandatory training sessions for moderators focused on adhering to platform guidelines, transparency reports detailing moderation actions, and an appeal process for users to contest unjustified post removals.

Implementing these measures would not only restore trust among users but also re-establish NextDoor as a platform that genuinely supports free and fair community discussion. By addressing the present concerns, NextDoor can reinforce its commitment to being a space that values all voices and viewpoints equitably.

Please sign this petition to call for necessary reform in NextDoor's moderation practices, so we can protect the integrity of our community interactions and build a safer, more inclusive online neighborhood for everyone.

avatar of the starter
Brittany B.Petition StarterAn active NextDoor user; post frequently about local politics.

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The Issue

NextDoor has been a valuable platform for communities to connect, share concerns, and foster local collaboration. However, the arbitrary actions of some NextDoor moderators are currently jeopardizing this community spirit. In my experience, moderators are using their personal biases to decide which content is removed, often ignoring the platform's established rules. This practice undermines the very purpose of NextDoor and renders it nearly useless for honest contributors who wish to engage in constructive dialogues.

There have been numerous occasions where moderators have unashamedly boasted about their discretion in removing valid posts, simply because they disagree with the content or perspectives offered. It is disheartening to witness how subjective preferences overrule guidelines, creating a hostile environment for many users. This misuse of power is a betrayal of the trust that members place in the platform, and it demands immediate rectification.

We propose that NextDoor takes definitive steps to ensure accountability within their moderation teams. This includes mandatory training sessions for moderators focused on adhering to platform guidelines, transparency reports detailing moderation actions, and an appeal process for users to contest unjustified post removals.

Implementing these measures would not only restore trust among users but also re-establish NextDoor as a platform that genuinely supports free and fair community discussion. By addressing the present concerns, NextDoor can reinforce its commitment to being a space that values all voices and viewpoints equitably.

Please sign this petition to call for necessary reform in NextDoor's moderation practices, so we can protect the integrity of our community interactions and build a safer, more inclusive online neighborhood for everyone.

avatar of the starter
Brittany B.Petition StarterAn active NextDoor user; post frequently about local politics.
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The Decision Makers

Sophia Contreras Schwartz
Sophia Contreras Schwartz
Chief Legal Officer
Nirav Tolia
Nirav Tolia
CEO, President, Chairperson of the Board of Directors, and Co-Founder of Nextdoor
Anita Patwardhan
Anita Patwardhan
Head of Design & Research
Nick Lisher
Nick Lisher
Head of Consumer Product
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