To:

- Strata Council

- Property Manager

- Bosa Development Corporation

- Bosa Customer Care & Warranty Department

Subject: Formal Request for Immediate Resolution of Elevator Deficiencies

Dear Strata Council, Property Manager, and Bosa Representatives,

We, the undersigned owners of the building, are writing to express our collective

concern regarding the ongoing elevator failures that continue to significantly affect the

daily lives of all residents.

Our building is approximately one year old and remains within the applicable New

Home Warranty period. Despite this, one of the building's three elevators has been out

of service for several months. Residents have repeatedly been informed that a

replacement part was ordered and that delivery would take approximately three

months. However, months have passed, and the elevator remains inoperable with no

clear completion date.

At the same time, the two remaining elevators continue to experience persistent

problems with their fob access systems. Residents frequently find that their fobs do not

register properly, preventing them from selecting their destination floors. Many

residents must repeatedly tap their fobs or press the floor buttons multiple times

before the elevator recognizes their selection. In other cases, the elevator begins

travelling in the wrong direction because the intended floor was never registered.

These problems occur every day and affect virtually every resident in the building.

We have been advised that these issues will not be addressed until the replacement

part for the out-of-service elevator arrives so that all repairs can be completed

simultaneously. We respectfully question this approach. The operational issues

affecting the two functioning elevators appear to be independent of the repair required

for the elevator that is currently out of service. Delaying repairs to all elevators until

one replacement part becomes available is difficult to justify, particularly given the

significant impact on residents.

As a newly completed Bosa development, owners reasonably expect that essential

building systems, especially elevators, will function reliably and that any deficiencies

identified during the warranty period will be addressed promptly and professionally.

Elevators are critical infrastructure essential to the safety, accessibility, and daily

operation of the building.

We respectfully request that Bosa, the strata council, the property manager, and the

elevator contractor provide owners with a comprehensive written response addressing

the following:

1. Has a formal warranty claim been submitted for all elevator-related deficiencies?

2. When was each warranty claim submitted?

3. What specific replacement part has been ordered?

4. When was the part ordered, and what is the confirmed delivery date?

5. Why have the fob reader issues affecting the remaining elevators not been repaired

independently?6. What temporary measures have been explored to restore reliable elevator service

while awaiting replacement parts?

7. What is the detailed timeline for restoring all three elevators to full operation?

In addition, we request that Bosa take an active leadership role in coordinating with the

elevator manufacturer, contractor, and property management company to expedite all

necessary repairs. If replacement parts remain unavailable, alternative solutions

should be explored to minimize the ongoing disruption experienced by residents.

The current situation has persisted for an unreasonable period in a building that is only

one year old. It has caused considerable inconvenience, frustration, and concern

among owners and residents. It also raises legitimate questions regarding warranty

service, quality assurance, and the long-term reliability of the building's essential

mechanical systems.

We respectfully request a detailed written response within 10 business days outlining

the current status of all repairs, the responsibilities of each party involved, and a firm

timeline for restoring full elevator service.

Should satisfactory progress not be made within a reasonable timeframe, the owners

will consider all available options to protect our interests, including seeking

independent legal advice regarding warranty obligations, the developer's

responsibilities, and the strata's duty to properly maintain the building's common

property.

We remain hopeful that this matter can be resolved cooperatively and without further

escalation. However, given the length of time these issues have persisted, we believe

immediate action is both necessary and appropriate.

We appreciate your prompt attention to this important matter and look forward to your

timely response.

Respectfully,

The Undersigned Owners