Meta’s content moderation policies and systems have increasingly silenced voices in support of Palestine on Instagram and Facebook in the wake of the hostilities between Israeli forces and Palestinian armed groups, Human Rights Watch said in a report released today. The 51-page report, “Meta’s Broken Promises: Systemic Censorship of Palestine Content on Instagram and Facebook,” documents a pattern of undue removal and suppression of protected speech including peaceful expression in support of Palestine and public debate about Palestinian human rights. Human Rights Watch found that the problem stems from flawed Meta policies and their inconsistent and erroneous implementation, overreliance on automated tools to moderate content, and undue government influence over content removals.

In hundreds of the cases documented, Meta invoked its “Dangerous Organizations and Individuals” (DOI) policy, which fully incorporates the United States designated lists of “terrorist organizations.” Meta has cited these lists and applied them sweepingly to restrict legitimate speech around hostilities between Israel and Palestinian armed groups.

Meta also misapplied its policies on violent and graphic content, violence and incitement, hate speech, and nudity and sexual activity. It has inconsistently applied its “newsworthy allowance” policy, removing dozens of pieces of content documenting Palestinian injury and death that has news value, Human Rights Watch said.

Meta is aware that its enforcement of these policies is flawed. In a 2021 report, Human Rights Watch documented Facebook’s censorship of the discussion of rights issues pertaining to Israel and Palestine and warned that Meta was “silencing many people arbitrarily and without explanation.

Meta must be held accountable for censorship on accounts sharing the truth. All accounts being shadowbanned or suspended must be returned back to normal. We need this to change now!