On 15th November, I ordered a laptop from UK retailer Currys for my daughter who is in full-time university education. As a student, she urgently needed this laptop to keep up with her coursework. Despite paying for it in full, the laptop has not been delivered even after 38 days. My numerous interactions with Currys customer service promised delivery, yet each promise was broken.

Initially, I was assured delivery by 18th December with a final promise that it would arrive on 22nd December. Yet, once again, I was faced with the same response: to be patient. This is not the treatment customers deserve, particularly when full payment has already been made. Customers investing in a company's product should be met with honesty and integrity, not continuous delays and vague reassurances.

This is not an isolated incident; it reflects a worrying trend in customer service where companies take payments without fulfilling their end of the deal promptly. Many customers may have faced similar frustrations, stuck in a cycle where their questions remain unanswered. Such a business practice is far from acceptable and needs to be addressed urgently.

I am urging Currys and online retailers to overhaul their delivery commitments and implement an effective tracking and accountability system. Customers should receive regular and clear updates on their orders, and there should be a clear pathway for resolution when delivery commitments are broken. Additionally, an immediate investigation into why such delays occur, and how they are communicated, is crucial.

This petition is not just about one delayed laptop; it is about advocating for transparency and respect for all customers. Let us stand together to demand better service standards from Currys. Sign this petition to help us ensure no other customer has to deal with delayed orders and unsatisfactory service again.