Subject: Official Request for the Activation of the BYD App for Customers in Sri Lanka

Introduction:
We, the undersigned owners of BYD vehicles in Sri Lanka, are writing to express our collective frustration regarding the unavailability of the official BYD app in our country. We purchased our vehicles with the understanding that they are equipped with advanced technology and smart features. However, without access to the official BYD app, we are unable to utilize essential features that are fundamental to the modern electric vehicle ownership experience.

Our Core Concerns:

Safety and Security Features: The inability to use the app prevents us from accessing critical security functions such as remote locking/unlocking, vehicle tracking, and monitoring the status of windows and doors. This compromises the safety of our vehicles and offers a diminished sense of security.

Loss of Convenience: The app's remote controls for features like air conditioning, battery monitoring, and digital key functionality are a key selling point of BYD vehicles. Their absence significantly detracts from the promised convenience and the overall driving experience.

Lack of Communication: Despite purchasing our vehicles from the authorized distributor, John Keells CG Auto, there has been a lack of transparent communication regarding a definitive timeline for the app's activation. This has left many customers feeling uninformed and unsupported.

Inconsistent Product Delivery: The unavailability of a core technological feature creates an inconsistency between the product sold to Sri Lankan customers and the same models sold in other regions. This fails to meet the standard of service expected from a globally renowned brand and a trusted local partner.

Our Request:
We respectfully urge John Keells CG Auto and BYD headquarters to treat this matter with the utmost priority. We call for a clear and specific timeline for the official launch and activation of the BYD app for all customers in Sri Lanka.

We expect a formal commitment that includes:

A publicly communicated, realistic timeline for app functionality.
Regular updates to keep BYD owners informed of progress
Confirmation of the specific actions being taken in collaboration with local telecommunication providers and BYD's international team to resolve this issue. 

Conclusion:
We believe that resolving this issue is crucial for maintaining customer trust and upholding the reputation of the BYD brand in Sri Lanka. As loyal customers, we are eager to fully experience the innovative technology that drew us to your vehicles in the first place. We look forward to your prompt and positive response.

Sincerely,
Concerned BYD Owners & Owners to be in Sri Lanka