Together, last year, we campaigned against the conduct of some (not all) travel companies in refusing to refund customers, flouting the law, misinforming customers about their legal rights and trying to force customers to accept a refund credit note with no offer of a cash refund. Indeed, there was a groundswell towards seeking to redefine a refund as a refund credit note which we thought was unfair to customers as it was trying to change the deal after the event. Our position was backed, in the end, by the EC, UK Government, Competition and Markets Authority (CMA) and Civil Aviation Authority (CAA). We were aligned throughout with the leading consumer group Which? and supported by several good travel companies and industry leaders. Whilst we recognise there will be delays in the processing of some refunds beyond 2 weeks (this was inevitable given the pandemic and not our complaint) the important principle that the law and right to a refund stands has been clearly upheld and no customers rights have been retrospectively diluted. Thank you for your support throughout.