Unexpected and unexplainable increases in Duke Energy bills have become a major concern for many families in NC & SC, including mine. As a working parent, I budget carefully every month to ensure that I can meet essential needs like groceries, housing, and childcare for my children. However, recent months have seen my electricity bills skyrocket without any clear change in my usage. This inconsistency in billing is not just a minor inconvenience; it's a heavy burden that creates financial stress and uncertainty for families like mine.

Electricity is not a luxury; it is a vital service that we depend on daily. When bills rise without reasonable justification or transparency, it impacts our ability to plan and manage our household finances effectively. For those of us living paycheck to paycheck, every dollar counts, and unexplained charges can take away from what we can afford to spend on basic necessities.

It is critical that Duke Energy, a key service provider in our community, acknowledges these issues and takes immediate steps to rectify them. We request an independent audit of the billing system to uncover reasons behind these unexplained billing spikes. This audit would serve as a transparent investigation into the matter, ensuring all customers are charged fairly and according to their actual energy consumption.

Furthermore, we urge Duke Energy to implement a refund system for NC/SC customers who have been overcharged due to these billing discrepancies. Providing refunds would directly alleviate the financial distress experienced by many households and rebuild trust between the company and its customers.

Addressing this issue with urgency benefits not just individual consumers but Duke Energy as a whole by restoring confidence and transparency in its services. With your help, we can demand that Duke Energy takes responsibility and ensures fair practices for every NC/SC resident. Sign this petition to support an independent audit and fair refunds for our community.