Apple: Allow Users to Securely Unlock Their Devices Without Data Loss


Apple: Allow Users to Securely Unlock Their Devices Without Data Loss
The Issue
One day, I went to use my iPad and accidentally entered the password wrong too many times, disabling the device. When I contacted Apple, they told me the only way to fix it would be to restore my device to factory settings, which would result in data loss since I didn’t have a backup. It is crazy that you have to lose everything because of a mistake. On message boards across the Internet, I saw people who were in a similar predicament. I had a personal friend whose iPad got disabled and they ended up losing everything after the reset. Other people I know have come across this same problem and lost precious memories as a result. At this time, the only way to unlock a disabled device is to restore it to factory settings. This means if it didn’t get backed up with iCloud or iTunes, you could lose all your data. We should be able to access our own photos, apps, notes, etc. Life happens. Your kid could accidentally disable your iPad if the password is entered wrong too many times. If that happens and you didn’t backup your files, you could lose irreplaceable pictures and documents. Apple should give us a break and have a secure way for us to unlock any of our disabled devices without risking data loss. I am asking Apple to develop a way to make this possible in the near future. Providing another secure option to unlock a disabled device would be a merciful solution for users and help them save their data.

2,585
The Issue
One day, I went to use my iPad and accidentally entered the password wrong too many times, disabling the device. When I contacted Apple, they told me the only way to fix it would be to restore my device to factory settings, which would result in data loss since I didn’t have a backup. It is crazy that you have to lose everything because of a mistake. On message boards across the Internet, I saw people who were in a similar predicament. I had a personal friend whose iPad got disabled and they ended up losing everything after the reset. Other people I know have come across this same problem and lost precious memories as a result. At this time, the only way to unlock a disabled device is to restore it to factory settings. This means if it didn’t get backed up with iCloud or iTunes, you could lose all your data. We should be able to access our own photos, apps, notes, etc. Life happens. Your kid could accidentally disable your iPad if the password is entered wrong too many times. If that happens and you didn’t backup your files, you could lose irreplaceable pictures and documents. Apple should give us a break and have a secure way for us to unlock any of our disabled devices without risking data loss. I am asking Apple to develop a way to make this possible in the near future. Providing another secure option to unlock a disabled device would be a merciful solution for users and help them save their data.

2,585
The Decision Makers
Petition created on December 22, 2020
