Petition update


Rachel Humphrey
Waterlooville, ENG, United Kingdom

Feb 12, 2019 — 

We are delighted to issue the new Medical Device Awareness Card sponsored by the UK Civil Aviation Authority (CAA) and Airport Operators Association (AOA), which covers both Insulin Pumps and Continuous Glucose Monitoring systems (CGMs).

CAA/AOA Medical Device Awareness Card

Due to potential damage, insulin pump and CGM manufacturers advise that the medical devices should not be exposed to x-ray screening and full-body airport scanners. Regulations allow passengers with these medical devices to ask for an alternative security screening process.

Please click here to see the current statements from the major manufacturers Medtronic, Roche and Freestyle Libre.

Despite the protocols in place, there have been many negative experiences at airport security, including our own harrowing experience when my family were held in an airport police room for over 2 hours and denied access to an aircraft due to my son’s insulin pump, resulting in this global campaign and now the issue of the Medical Device Awareness Card. The card provides information for both the Security Officer and the passenger as follows:

Medical Device Awareness Card: Security Officer

- Passengers with a medical device such as an insulin pump or Continuous Glucose Monitoring system (CGMs) should not be screened by a security scanner; if they opt out of this they must be offered an alternative screening method.
- Passengers must never be asked to remove a medical device from their body for screening.
- Medical devices (including spare devices) should not go through x-ray machines. Alternative screening processes can be undertaken such as hand search, supported by ETD.

Medical Device Awareness Card: Passenger 

- Don’t forget to bring your medical evidence (e.g. letter from a medical practitioner) to confirm your medical device such as an insulin pump or Continuous Glucose Monitoring system (CGMs). Have this ready to show the Security Officer, along with this card.
- Make the airport Security Officer aware of the device, and exactly what it is and where it is located.
- If you are carrying a spare medical device, remove it from your cabin bag before the x-ray and let the Security Officer know.
- And do contact the airport if you have any concerns or queries before you travel: note that screening equipment and processes may differ from airport to airport.
- Please check with your return airport (if outside the UK) on their arrangements for screening medical devices.

We also recommend that passengers use the service that many UK airports offer of a discreet identifier (usually a ‘sunflower’ lanyard), for those who have a hidden or not so obvious medical condition or disability. Please see the Special Assistance counters at the airport.

If you have a poor experience at airport security, please report it so we can act by emailing me on with the following information; the airport name, date, approximate time, flight number and a description of what happened.

Finally, I would like to say a personal thank you to the team I have been working with at the CAA; Peter Drissell (Director of Aviation Security), Michael Lee (Head of Regulation) and Gloria Matlock (Senior Adviser) for the time and effort that they have put into this critical project.

Please feel free to share this message to help us reach all those affected.

Thank you for your time.

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