My first car was a significant milestone, one that came at a cost that ran into a seven-digit cheque. With hopes high and a desire to make a bit of extra income, I chose to list my car on ZoomCar. Like many others, I believed this would be a mutually beneficial relationship, offering me additional income while ZoomCar gained more vehicles to rent to their users. However, this dream has turned into a nightmare.

My vehicle has been stranded in Bihar for over two years due to an incident involving a ZoomCar guest who engaged in illegal liquor smuggling. Despite my numerous attempts to resolve this issue, ZoomCar has effectively washed their hands of the responsibility, leaving me to pick up the pieces. My car is not just metal and wheels to me; it represents hard-earned money and dreams, and its current state is deeply personal and distressing.

The issue at hand is not isolated. It speaks to a larger problem of how ZoomCar shifts liabilities onto individual fleet owners, exploiting them without fair recourse. With the increasing number of complaints from small car owners like myself, who have faced financial setbacks and emotional stress due to the company's neglect in handling such incidents, it is evident that a systemic change is necessary.

According to accounts from other affected car owners, ZoomCar's policies do not offer adequate support or protection against damages or legal issues that arise during a car's listing period. Their reluctance to intervene or provide meaningful assistance leaves owners stranded and challenges the credibility and trustworthiness of their business model.

We urge ZoomCar to reconsider and reform their policies in favor of the thousands of individual car owners relying on their platform. Suggestions for improvement include establishing a comprehensive insurance scheme to cover illegal use and damage, hiring dedicated case workers to assist in resolving legal entanglements quickly, and creating an open channel of communication where issues can be addressed publicly and efficiently.

The issue impacts not only the financial stability of affected owners but also discourages potential new partners from listing their vehicles. Without reform, this damaging cycle will continue, tarnishing ZoomCar's reputation and causing unnecessary hardship for many.

Let us unite and demand accountability from ZoomCar. We call upon the management of ZoomCar and relevant industry regulators to ensure fair and just treatment of all vehicle owners using the platform. Sign this petition to support change and protection for all car fleet owners using ZoomCar.