The following text is translated from French - here is the original

My name is Alexandra and I live in Villefranche-sur-Mer, on the French Riviera. I've taken over the running of Le Provençal hotel, which has been in my family for four generations. Life as a hotelier, even when you're lucky enough to live in a bay as beautiful as the one I grew up in, isn't always easy.

As you can imagine, it has become more complicated with Covid. We also have to resist the competition from Airbnb. That's why, like many tourism professionals, I joined the hotel booking platform Booking.com. Our story then became a digital nightmare. 

Some time ago, our Booking.com messaging system was hacked. When customers booked a room, the hackers who had infiltrated the messaging system asked them to pay again on the spurious grounds that their first payment had failed.

We quickly contacted Booking.com, who rather than help us protect ourselves and holidaymakers - hackers are clearly stealing money from customers who book through the site - offered us indifferent resistance. They have refused any form of help or commercial gesture, claiming that it is the hoteliers' fault and not a flaw in their own security system.

But my case is far from isolated. In France, the newspaper Le Parisien met hoteliers facing the same difficulties. In the UK, The Telegraph and The Guardian have done the same.

It is unacceptable that a company as large and influential as Booking.com can pass on its responsibility for digital security to its users. We demand justice for all hoteliers who have suffered financial losses and damage to their reputations as a result of these attacks, but also for their customers.

But we won't be able to bring a multinational to heel without your help. Help us and sign this petition to make Booking.com take responsibility for their digital security, provide adequate compensation to those affected by these attacks and take immediate steps to strengthen their systems against future hacking. Sign this petition today and help us get justice.