We demand Roblox to become a user-centric and clear process with customer support

Recent signers:
aaron dhaubhadel and 19 others have signed recently.

The Issue

Hello, Robloxians.

Are you tired of the company, Roblox:

  • doing unnecessary and widely-hated new changes for absolutely no reason at all?
  • barely (if not at all) listening to the actual community, and only caring about your "actual customers"?
  • silencing those who speak out against predators and horrible people?
  • limiting your access when you ask for help or say the right thing?
  • not having a proper way of leaving feedback?
  • even if feedback is left from someone, ignoring it?
  • proving to actively support predators?
  • not taking lawsuits seriously?
  • not having a good, decent, and understandable human support team?
  • only caring about money/corporate greed, rather than their users or the actual quality of their website?

We demand Roblox to make a change! we'll stand together! Sign this petition, and share to your family and friends to require change!

We demand that Roblox:

  • bring straightforward, transparent, and clear explanations per any new change and with logical reasons related to any case
  • create an actual human support team, that approves suggestions and does research on facts related to each case/change
  • create a global forum/portal where users can send suggestions surrounding the game and it's website and where feedback and can be heard.
  • introduce a public, easily-accessible phone, email, and live chat contact, where a 100% human support team can be reached globally, operating 24/7
  • improve their AI systems to reduce errors, make Roblox usable, and improve the UI to make it more user-friendly
  • listen towards everyone; both actual consumers and users, and take feedback/suggestions in a serious manner to help develop a better and safe Roblox
  • treat the users (and community) in a better way
  • reform the company, by removing incompetent people, such as David Baszucki (CEO) and Matt Kaufman (CSO), and replace them with actually experienced employees who can do their job and make the company better.
  • introduce close regulation and safety features (e.g. enhanced moderation, parental/school controls, education, etc.) to help improve the safety of the platform and decrease the predator issue on the site
  • implement serious consequences for anyone who's a predator, and take them down; take all situations in a serious manner.
  • apologize to (and unban) people who actively speak out the right thing, including Ruben Sim and Schlep

We want Roblox to be better like it used to be, especially back in 2006-2016. It was decent from 2017-2021 (with some problems starting, such as Rthro being forced), but in 2022 onwards, it got worse, such as the new audio change policy that privatized many audio and made many games broken, and the Schlep controversy.

Together, we are stronger! Make Roblox better and fun again like it was 10 years ago! If Roblox can be user-centric and improve, we can set a precedent and encourage other companies to do the same thing. Quantity doesn't matter; quality does.

This petition had 352 supporters
Recent signers:
aaron dhaubhadel and 19 others have signed recently.

The Issue

Hello, Robloxians.

Are you tired of the company, Roblox:

  • doing unnecessary and widely-hated new changes for absolutely no reason at all?
  • barely (if not at all) listening to the actual community, and only caring about your "actual customers"?
  • silencing those who speak out against predators and horrible people?
  • limiting your access when you ask for help or say the right thing?
  • not having a proper way of leaving feedback?
  • even if feedback is left from someone, ignoring it?
  • proving to actively support predators?
  • not taking lawsuits seriously?
  • not having a good, decent, and understandable human support team?
  • only caring about money/corporate greed, rather than their users or the actual quality of their website?

We demand Roblox to make a change! we'll stand together! Sign this petition, and share to your family and friends to require change!

We demand that Roblox:

  • bring straightforward, transparent, and clear explanations per any new change and with logical reasons related to any case
  • create an actual human support team, that approves suggestions and does research on facts related to each case/change
  • create a global forum/portal where users can send suggestions surrounding the game and it's website and where feedback and can be heard.
  • introduce a public, easily-accessible phone, email, and live chat contact, where a 100% human support team can be reached globally, operating 24/7
  • improve their AI systems to reduce errors, make Roblox usable, and improve the UI to make it more user-friendly
  • listen towards everyone; both actual consumers and users, and take feedback/suggestions in a serious manner to help develop a better and safe Roblox
  • treat the users (and community) in a better way
  • reform the company, by removing incompetent people, such as David Baszucki (CEO) and Matt Kaufman (CSO), and replace them with actually experienced employees who can do their job and make the company better.
  • introduce close regulation and safety features (e.g. enhanced moderation, parental/school controls, education, etc.) to help improve the safety of the platform and decrease the predator issue on the site
  • implement serious consequences for anyone who's a predator, and take them down; take all situations in a serious manner.
  • apologize to (and unban) people who actively speak out the right thing, including Ruben Sim and Schlep

We want Roblox to be better like it used to be, especially back in 2006-2016. It was decent from 2017-2021 (with some problems starting, such as Rthro being forced), but in 2022 onwards, it got worse, such as the new audio change policy that privatized many audio and made many games broken, and the Schlep controversy.

Together, we are stronger! Make Roblox better and fun again like it was 10 years ago! If Roblox can be user-centric and improve, we can set a precedent and encourage other companies to do the same thing. Quantity doesn't matter; quality does.

The Decision Makers

David Bazucki
David Bazucki
Matt Kaufmann
Matt Kaufmann

Supporter Voices

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