We demand Google to introduce a user centric and transparent process and customer support


We demand Google to introduce a user centric and transparent process and customer support
The Issue
Dear Google Maps Users,
Are you also fed up with a company big as Google:
- removing your genuine reviews based on arbitrary guidelines without any meaningful justification?
- saying you can edit and re-submit or send them for an appeal, but then them rejecting your review again automatically?
- rejecting your clearly legit change referring to them not being able to verify it?
- limiting your account when you ask for help?
- not having a way to leave meaningful feedback?
- even if feedback is left, ignoring it?
- not having a decent and approachable human customer support?
- not having a reliable process and team in place to review and approve your legit changes?
We stand together to make a change!
Please sign and share this petition to force Google to act!
We demand Google to:
- provide and pinpoint exact reasons and clear guidelines per each case and justification on their rules automatically per related to each case
- create and put an actual human team in place which approves appeals and looks up/researches facts related to changes
- create and publicly share an easily accessible phone and email contact, where a human and non-automated customer support team can be reached world wide, 24/7
- create a world wide, publicly accessible portal, where users can be heard and can leave feedback, and users can follow the development based on their feedbacks in real-time
- improve their AI to reduce these errors and make Google Maps liveable
- develop and put QoL improvements in place to make the Google products experience worthy of the 21st Century
- listen to and to open towards the community more and take suggestions seriously to develop better products together
- treat users in a better way
Together we are stronger!
Thank you!

N. B.Petition Starter
169
The Issue
Dear Google Maps Users,
Are you also fed up with a company big as Google:
- removing your genuine reviews based on arbitrary guidelines without any meaningful justification?
- saying you can edit and re-submit or send them for an appeal, but then them rejecting your review again automatically?
- rejecting your clearly legit change referring to them not being able to verify it?
- limiting your account when you ask for help?
- not having a way to leave meaningful feedback?
- even if feedback is left, ignoring it?
- not having a decent and approachable human customer support?
- not having a reliable process and team in place to review and approve your legit changes?
We stand together to make a change!
Please sign and share this petition to force Google to act!
We demand Google to:
- provide and pinpoint exact reasons and clear guidelines per each case and justification on their rules automatically per related to each case
- create and put an actual human team in place which approves appeals and looks up/researches facts related to changes
- create and publicly share an easily accessible phone and email contact, where a human and non-automated customer support team can be reached world wide, 24/7
- create a world wide, publicly accessible portal, where users can be heard and can leave feedback, and users can follow the development based on their feedbacks in real-time
- improve their AI to reduce these errors and make Google Maps liveable
- develop and put QoL improvements in place to make the Google products experience worthy of the 21st Century
- listen to and to open towards the community more and take suggestions seriously to develop better products together
- treat users in a better way
Together we are stronger!
Thank you!

N. B.Petition Starter
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Petition created on November 21, 2023



