We demand Google to introduce a user centric and transparent process and customer support

The Issue

Dear Google Maps Users,

Are you also fed up with a company big as Google:

  • removing your genuine reviews based on arbitrary guidelines without any meaningful justification?
  • saying you can edit and re-submit or send them for an appeal, but then them rejecting your review again automatically?
  • rejecting your clearly legit change referring to them not being able to verify it? 
  • limiting your account when you ask for help?
  • not having a way to leave meaningful feedback?
  • even if feedback is left, ignoring it?
  • not having a decent and approachable human customer support?
  • not having a reliable process and team in place to review and approve your legit changes?

We stand together to make a change!

 

Google Maps - Exclamation

Please sign and share this petition to force Google to act!

 

 

We demand Google to:

  • provide and pinpoint exact reasons and clear guidelines per each case and justification on their rules automatically per related to each case
  • create and put an actual human team in place which approves appeals and looks up/researches facts related to changes
  • create and publicly share an easily accessible phone and email contact, where a human and non-automated customer support team can be reached world wide, 24/7
  • create a world wide, publicly accessible portal, where users can be heard and can leave feedback, and users can follow the development based on their feedbacks in real-time
  • improve their AI to reduce these errors and make Google Maps liveable
  • develop and put QoL improvements in place to make the Google products experience worthy of the 21st Century
  • listen to and to open towards the community more and take suggestions seriously to develop better products together
  • treat users in a better way

Together we are stronger!
Thank you!

avatar of the starter
N. B.Petition Starter

169

The Issue

Dear Google Maps Users,

Are you also fed up with a company big as Google:

  • removing your genuine reviews based on arbitrary guidelines without any meaningful justification?
  • saying you can edit and re-submit or send them for an appeal, but then them rejecting your review again automatically?
  • rejecting your clearly legit change referring to them not being able to verify it? 
  • limiting your account when you ask for help?
  • not having a way to leave meaningful feedback?
  • even if feedback is left, ignoring it?
  • not having a decent and approachable human customer support?
  • not having a reliable process and team in place to review and approve your legit changes?

We stand together to make a change!

 

Google Maps - Exclamation

Please sign and share this petition to force Google to act!

 

 

We demand Google to:

  • provide and pinpoint exact reasons and clear guidelines per each case and justification on their rules automatically per related to each case
  • create and put an actual human team in place which approves appeals and looks up/researches facts related to changes
  • create and publicly share an easily accessible phone and email contact, where a human and non-automated customer support team can be reached world wide, 24/7
  • create a world wide, publicly accessible portal, where users can be heard and can leave feedback, and users can follow the development based on their feedbacks in real-time
  • improve their AI to reduce these errors and make Google Maps liveable
  • develop and put QoL improvements in place to make the Google products experience worthy of the 21st Century
  • listen to and to open towards the community more and take suggestions seriously to develop better products together
  • treat users in a better way

Together we are stronger!
Thank you!

avatar of the starter
N. B.Petition Starter
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