Eon moved its billing system to an offshoot of Octopus, Kraken, that provides billing systems solutions to energy companies. By all accounts, Eon had little choice as its own customer records / billing system had suffered multiple data losses and with a database that was corrupted beyond recovery.

In July 2020, I lodged a Freedom of Information request with Ofgem:

"1. Please provide sight of Ofgem communications with the Energy Ombudsman or E.ON (or its contractors) related to E.ON customer records / billing systems failures since 2017.

2. Please provide sight of any assessments or reports on the impact and volume of the failures, remedies, and any recommendations made by Ofgem, the Energy Ombudsman, and E.ON (or its contractors)."

Ofgem refused to respond. I initiated an appeal and won but Ofgem responded by saying that they did hold information relevant to the requested records but they were prevented by statute from disclosing it.

In other words, when energy companies suffer catastrophic billing data losses, there are no means by which customers can hold them to account. If the data losses are so bad that the billing records become corrupted, the net result is too often significant overbilling followed by harassing pursuit for payment by the energy company.

Of course, not only did Ofgem know this but so too did the energy companies. Both have conspired to conceal those data losses from customers and have allowed knowingly inaccurate billing data to be the source of overbilling. That is straightforward criminal fraud under the Fraud Act, or alternatively the Common Law offence of 'conspiracy to defraud'.

Please do NOT stand by and spectate. Sign and SHARE the petition NOW!

www.change.org/energyfraud