Well, this isn't what I'd call a step in the right direction. Verizon just announced that they're changing how your upgrades work. They did away with the "New Every Two" upgrade program in January 2011, but if you currently have an upgrade as part of that, you'll lose it on April 15th (next Monday). And it gets worse. Currently, if you have a contract, you can upgrade your phone 20 months into your 24-month contract. Verizon is doing away with that and requiring you to go the entire 24 months before you're able to upgrade. If you don't like it, they'll require you to purchase a phone at full retail price. And it gets worse, still. Because your eligibility to upgrade your phone isn't covered as part of your contract, this change to how you can upgrade your phone isn't considered a breach of contract on Verizon's part, which means you can't get out of it. Put another way, there's nothing you can do about it as an existing customer. More info: http://mbchp.me/UpgradeChng