Using ICTs during the COVID‐19 pandemic illustrates both the limitations of and opportunities for ICT use. On the negative side, this global health crisis is seen as an information crisis (Xie et al., 2020). There is insufficient information for decision making, unreliable information for healthy public debate, inaccessible information to meet people's daily information needs, and spread of misinformation, disinformation, and fake news. At the same time, ICTs allow for faster responses by supporting large‐scale participation and mass collaborations across state and national boundaries.

However there are also disadvantages of multimedia and ICT:

Misleading and misguiding information.

Risk of cyber attacks and hacks.

A risk to the traditional book and handwriting methods.

Implementing computers and the internet for ICT replace the convention education curriculums.

Managing courses online is difficult.

Misuse of technology.