We, the residents of Ace Palm Floors, Sector 89-90, Gurgaon, are compelled to raise this urgent petition regarding the non-availability of basic civic amenities and prolonged compliance delays, despite having taken possession of our homes.

 

Over 200 families are currently living and more than 500 families are waiting to shift in the future, are suffering due to the absence of basic services such as electricity, water, and gas, turning what should be a safe and comfortable living environment into a daily struggle.

 

Gurgaon is a leading urban city of India, envisioned to provide modern infrastructure and dignified living conditions. However, residents of our society continue to struggle for basic necessities like electricity, water, and gas, which are fundamental rights—not luxuries.

 

Ground Reality & Verified Facts

✅ Infrastructure Developed by Ace Palm

The developer of Project Ace Plam Floors, Sector 89-90, has already completed substantial internal infrastructure:

• Internal electrical systems & distribution network
• Sewage Treatment Plant (STP)
• Internal roads, landscaping, green areas, fountains & outdoor sports amenities
• Possession granted to almost all homeowners

Additionally:

To support residents, the developer of Project Ace Plam Floors is providing 100% DG-based electricity for over one year, despite significant financial losses
 

⚠️ Critical Bottleneck – External Dependencies Under License Holder

👉 Orris Infrastructure Pvt Ltd (Orris Woodview Residencies) is the main license holder controlling external infrastructure and essential service connections.

 

🔴 1. Electricity Crisis

External electricity infrastructure is ready by Orris.

However, the connection is not being released to Ace Plam Floors Residents.

• Delay linked to financial disagreements between ACE and Orris, despite ACE's willingness to pay as per DHBVN-approved cost norms
• Orris has raised objections against the ACE application to DHBV to facilitate an independent electricity supply to Ace Plam Floors Residents. 

Impact on Residents:

• Heavy dependence on costly DG electricity
• Frequent power cuts, especially in the peak summer season
• Damage to appliances due to voltage fluctuations
• Massive diesel consumption is harming the environment
• Severe financial burden on the developers of ACE Plan Floors and the residents

📢 This contradicts the national vision of reliable electricity access for all citizens.

 

✅ What We Expect – Immediate Remedies from Authorities

We respectfully but firmly demand:

 

Electricity

✔ Immediate intervention by DHBVN / Authorities
✔ Release of permanent electricity connection from Orris OR allow independent connection to residents
✔ Resolution of dispute between stakeholders within a defined timeline

 

🔴 2. Water Supply Crisis

Water infrastructure (WTP) is already developed and available with Orris.

However, supply is intentionally not being released to ACE Plam Floors Residents as there are almost no occupancies in orris project. 
Residents are forced to depend on water tankers

Impact on Daily Life:

• Uncertainty in daily water availability
• Hygiene, sanitation, and health risks
• Increased monthly expenses
• Mental stress for families managing basic needs

📢 This goes against the vision of “Har Ghar Jal”—ensuring piped water access to every household.

 

✅ What We Expect – Immediate Remedies from Authorities

We respectfully but firmly demand:

 

Water

✔ Immediate activation of the government water supply
✔ Direction to Orris to ensure non-discriminatory supply of water to occupied units

 

🔴 3. PNG Gas Not Available

PNG gas connection has not been provided
Required approvals/NOCs from Orris are still pending

Impact:

• Dependence on cylinders and alternative fuels
• Increased safety risks
• Higher recurring costs

📢 This contradicts the push for clean energy adoption and safe urban living.

 

 

✅ What We Expect – Immediate Remedies from Authorities

We respectfully but firmly demand:

 

PNG Gas

✔ Fast-track approvals and ensure PNG connectivity for all households

 

🔴 4. Incomplete Amenities (Clubhouse Issue)

 

The clubhouse and promised facilities by the developers of Ace Palm Floors are still incomplete, impacting the overall lifestyle and community experience of residents. 

As per the earlier understanding between ACE and Orris, a shared clubhouse was to be developed on approximately 2 acres of land for both Ace Palm and Orris residents. 

However, as informed by the developers of Ace Palm Floors, approximately 1 acre of land has been surrendered to the authorities (DTP) by Orris, which has altered the original plan. 

Due to these changes at the license-holder level, the approval process for the clubhouse development for Ace Palm residents has been delayed for over one year.

Impact:

• No community space for social, cultural, or recreational activities
• Reduced quality of life

👉 This prolonged delay has deprived residents of essential community infrastructure, significantly affecting social, recreational, and overall quality of living.

 

✅ What We Expect – Immediate Remedies from Authorities

We respectfully but firmly demand:

 

Clubhouse & Amenities

✔ Grant necessary approvals to allow clubhouse development on available land
✔ Ensure completion of promised amenities

 

🔴 5. Legal & Compliance Issues

The 

Occupancy Certificate (OC) is still not issued
Registry process stalled

Impact:

• Residents face legal insecurity
• Ownership rights remain restricted
• Financial and emotional stress continue

✅ What We Expect – Immediate Remedies from Authorities

We respectfully but firmly demand:

 

Legal Compliance

✔ Immediate issuance of Occupancy Certificate (OC)
✔ Fast-track registry process for all homeowners

 

Governance & Protection

✔ Ensure residents are able to raise concerns without obstruction or pressure
✔ Appoint or direct a relevant authorities to resolve the matter within a defined timeframe

⚠️ Overall Impact on Residents

• High cost of living due to DG electricity & tanker water
• Daily struggle for basic necessities
• Environmental damage due to diesel dependency
• Legal uncertainty and mental stress

👉 This is not just an inconvenience — this is a matter of basic human dignity and rights.

 

We request:

👉 Every resident to sign this petition
👉 Ensure all adult members of your household sign
👉 Share this petition widely

 

More signatures = Stronger voice = Faster action

 

We have waited patiently.
The infrastructure is ready.
200 + Families are already living here, and more than 500 families are shifting in future. 

Now, we demand immediate action, accountability, and resolution.

 

Regards,

Sagar Chugh (Mbl: 9999333346)

President 

Ace Plam Floors 
Sector 89-90, Gurgaon 

 

email: acepalmrwa@gmail.com