United Airlines, Inc: Restore AwardWallet Balance Tracking (for Frequent Flyer Miles)
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Frequent flyer miles encourage customer loyalty and help manage airline inventory so that seats don't go empty on airplanes.
We customers see our frequent flyer balances as OUR data, just like the balance in a bank is of OUR money. Knowing our balances helps inform us, and engage us with the airline -- and that's why we turn to tools like AwardWallet in order to keep our mileage balances straight.
AwardWallet supports hundreds of frequent flyer programs and is so popular that NOT being polled by them decreases our engagement with United Airlines. Keeping this data transparent is not only an expectation most of us have, it's also a competitive advantage that other airlines like American, Alaskan, Air Canada (and nearly all foreign airlines) are supplying. These other airlines often have a direct business relationship with AwardWallet. It does not make sense that United would not offer that same transparency to services like AwardWallet, especially when AwardWallet is a service that customer demand.
United Airlines, our engagement works best when customers trust you! Our sizeable mileage balances with you may indicate a history flying United, but letting us track our balances on our own terms helps determine our future with you. We don't want to forfeit our miles, and we don't want to forget about you when we're choosing a carrier.
Please let us track our frequent flyer miles in AwardWallet.
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