- Jeff SmisekCEO United Airlines
Honor the Tickets
On Monday, October 14th, many customers were able to, through United Airlines's own website, purchase tickets at a discounted rate. United Airlines Inc. is accusing their customers of 'intentional manipulation' of their website in order to achieve these discounted rates. In reality all one had to do in order to have 'intentionally manipulated' their website was have two tabs open when searching for tickets, or simply press the refresh button on the window they were currently on. Both of these are common practice for anyone looking for tickets for a flight, as everyone knows ticket prices change constantly.
Now, after they [United Airlines, Inc.] have charged credit cards and handed out confirmation codes, a now embarrassed United Airlines, is back tracing their steps and canceling everyone's tickets who booked through this 'glitch' on their website. Saying that simply because you were charged for a ticket and handed a confirmation code, DOES NOT mean that you acquired a seat on the flight you chose, but simply reserved a seat in which they can retract at any time.
At the time of this petition going live United Airlines Inc., in a frantic effort, has actively been deleting flights from itineraries with no explanation being given to their customers.
Sign this petition to demand that United Airlines Inc. honors the tickets that they sold through legitimate means on their website!