We, residents of Fiori on Vitruvian Park, wish to express our concern about the lack of resident involvement in the community's direction and our inability to bring about change in or receive informative updates regarding key issues affecting residents.

Since Fiori's opening, customers have been afforded little to no opportunity for input to or discussion with management. Despite being among the primary and most directly affected stakeholders of Fiori, the only solicitation of our feedback comes in the form of maintenance surveys. Policies are changed, amenities modified or removed, and priorities set with what appears to be minimal regard for implications to the customer experience.

Although this method of leadership may have been sustainable during Fiori's lease-up phase when residents could maintain closer individual relationships with staff, the influx of new residents coupled with the frequent and disruptive turnover of customer-facing staff has created a significant relations gap. This becomes especially problematic when issues of major concern to residents go unacknowledged or unresolved for prolonged periods of time.

We recognize the significant challenge Fiori faces in following the disparate concerns of 391 units. To that end, residents have created an Issues Management Board to help catalog and prioritize issues on an ongoing basis and track any associated updates that Fiori is willing to provide:

https://trello.com/b/WDs2OKpR/fiori-on-vitruvian-park-resident-issues

In addition to providing this simplified medium for organizing resident feedback from us to management, we reiterate the need for that communication to run both ways. As key stakeholders in this enterprise, it is important that residents be kept informed about Fiori's efforts to address our concerns and are afforded a voice in matters surrounding community policies and priorities.

This could be accomplished in a number of ways, ranging from residents establishing a formal Fiori Residents Association to Fiori simply becoming more diligent in its communication to residents about issues of concern to us. A most immediate next step could be the creation of a weekly or biweekly update from management to residents detailing progress toward resolving key concerns, outlining any new initiatives being considered, etc. and inviting resident feedback in the process.

Going forward, we expect to be treated like the valued customers UDR purports us to be, rather than as its subjects. We request that UDR promptly begin a dialogue with us via the email address FioriResidents@gmail.com to address our concerns and discuss next steps for a sustainable solution.

Thank you,

Residents of Fiori on Vitruvian Park