Hello All, You might have read the comment given by Uber India on this petition. They have shared the same old story about how Surge Pricing thing work. Here is what they wrote: Hi there, Uber regularly does surge pricing when demand outstrips supply. Remember, we do not own cars nor do we employ drivers. Higher prices are required in order to get cars on the road and keep them on the road during the busiest times. This maximizes the number of trips and minimizes the number of people stranded. The drivers have other options as well. In short, without Surge Pricing, there would be no car available at all. Now granted, that the prices are significantly higher. BUT we notify every customer in big bold images in text, which each customer has to confirm in order to request. Furthermore, every customer also had to type in what the multiplier was in order to double confirm that they understood what they were agreeing to. So, was it expensive. It was, and we wish it wasn't necessary. But if you did indeed take the rides described then you confirmed the price which was very up front, and then entered the multiple you read into a text box in order to double confirm. Airlines and Hotels and even the Indian railways are more expensive during busy times. Uber is as well. Contrary to the claims in the petition, we don't just charge to make a buck - we take a small fee of the transaction, and the vast majority of the fare goes to the driver so that we can maximize the number of drivers on the road. The point is in order to provide you with a reliable ride, prices need to go up. If you have other ideas for how to provide a reliable ride during busy times, we are all ears. Feel free to reach out to us on support@uber.com. In the end, Uber is reliable, always, and we will create a system that maximizes the number of people that can get safe and reliable rides. Consumers always have a choice to take a surged trip. Not surging is saying you shouldn't have the option. Not surging is saying we should be just like a taxi and be unreliable when people need us most. These are outcomes that take choices away from the consumer and make it harder to get around cities - these are outcomes that we put a lot of hard work in to avoid so that at least you have the choice if you want one. Uber India Uber India, India Our petition has definitely been heard and is being talked about. The update from them makes us feel unsatisfied and we are not happy about it all. We want Uber to respond to this in a better way with a simple solution on regulating the Surge Pricing Model. I have been through recent comments where people are supporting the petition. Many of you want this to go to legal terms and fight against it. Please be noted that Uber is super smart in challenging such cases. Read more history about it. Many of you are suggesting to stop or boycott using Uber and switch to other options. Please we are not against services of Uber. They are the best in this field. We just want Surge Pricing service to improve and regulate . I have repeatedly said I will not switch to other companies just because of Surge Pricing. I will only use other taxi services when Surge is beyond limits. Deccan Herlad recently interviewed me and asked what do I want from Uber to which I have responded in their recently published article: http://www.deccanherald.com/content/528028/33k-people-sign-petition-against.html We need more support from you on this petition. Ask you friends/colleagues/relatives neighbors and other people you meet daily and suffer the same. Also, as I mentioned in earlier update, Please share any better idea that could replace the current model of Surge Fare in comments. Also share your views on this comment from Uber in the comments section here. Let's make a change, Together! Thank you again.