Get Twitter to hire ACTUAL HUMANS to appeal and do customer service

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This petition had 123 supporters

The Issue

My friends, one of the top social media platforms are in danger of being completely boycotted if things do not change.

Two Sundays ago (at the time of this writing) I argued with a guy on Twitter who kept making fun of me, my friends, and my family. He called me a "serial killer in training" and wanted to place bets on which family member I was going to kill first once I snapped. Because of this I sort of said that if I'm a serial killer in training I said "Maybe I should make your family my first victims". After that he started reporting every tweet in our conversation. I admit it was wrong to say such things but the things he said to me (and my friend who was defending me) were just plain AWFUL! He even went as far as to tag famous people so they'll look at the thread and think I'm a MONSTER!

Anyway, during our argument I started reporting him to Twitter and explained to them the kind of awful things he was doing and giving them my side of the story. However, I kept receiving e-mails from them saying they "couldn't find anyone wrong"! Which was COMPLETE AND UTTER BULL-PUCK!!! That jerk kept harassing me and told me Twitter was going suspend me, but I told him he was wrong, and that Twitter had my back...it didn't, and I was suspended for a week!

I couldn't believe it! That jerk had actually gotten the last laugh (although later with the help of my friend I had gotten HIM suspended...FOR ONLY TWO DAYS!) Why did Twitter make ME the bad guy, and him the victim?! I tried appealing but there was no response! So I looked on Reddit, and I learned that Twitter "moderators" are actually an algorithm that automatically checks key words that breaks the Twitter rules and gives the users breaking them a punishment "befitting" them. The same goes for their appeals as they don't even look at the actual tweets and more often than not KEEPS the punishment in place (including permanent suspension), and countless innocent people on Twitter who meant no harm lose their accounts (and has to go through a lot of trouble to make a new one) just because of one word or two (or sometimes they don't even know WHY they're suspended), and more often than not they either give up or have to appeal over and over again to get their accounts back. They can't even call customer service as an automated voice tells them they need to do it online in a pointless catch-22.

So anyway I get my account back after a week and last Sunday (also at the time of this writing) I posted a funny picture that I hoped to go viral, but after the Sunday before the previous one I learned my lesson, and I realized that the picture could be seen as "threatening" (just like the first time I got suspended) so I decided to delete them all. But, alas it was too late. Someone had reported me and later that day I was suspended from Twitter again (this time FOR GOOD) and I even appealed to them but even so "they" said my account would not be restored! To say that I was upset was an understatement as the previous day I had made a stupid decision that made me wish I was dead, that very day I had decided that I was an idiot and deserved to die, and I tried to get people to run over me but to no avail. Eventually I walked it off and decided that I was going to do something about it.

Now this is where it TRULY gets depressing. That night I looked at YouTube videos to see how to get my Twitter account back, and I looked at some comments that were CLEARLY spam but I was desperate! So I talked to some people on Instagram, and the next day I found someone who said they could help me get my Twitter account back by hacking into it. Initially it was $50, but time and again he said he found something that prevented him for doing anymore so he needed more money for stronger software and I went through Hell and back to pay him! I saw all the signs and figured it might be a scam and I kept asking him if it was but he kept denying it and I foolishly believed it. In the end, before I asked some professional hackers if what he was doing was real and they told me it was a scam I had spent $400 on him! So I cut off all ties on him, but later that night someone on Reddit (who saw my post on what I did and started an account solely to scam me) "sympathized" with me and offered to do it himself for only $20. I was reluctant at first but I paid him with PayPal so he said if it doesn't work I could get a refund. Well, guess what? Not only did he NOT fix my problem, but when I asked him where my account was the next day he completely played dumb about it!

So that's it! I spent $420 on Scammers to get my unfairly suspended Twitter account back and I'm certain others have fallen for it too, and will continue to fall for it as long as accounts get suspended as well! Not only that, but after doing some research this week I've learned that people can be permanently suspended for Tweets they did YEARS ago and "good natured citizens" like Threat Destroyer have a program that auto-reports multiple accounts at a time! No one on Twitter is safe anymore, and there's nothing anyone can do about it!

UNTIL NOW! Learning about all the things that has gone on on Twitter, and how it's affected people has convinced me to do something about it! There are people on Twitter whose livelihood relies on the Social Media giant, and even they fall victim to the horribly flawed system the company has! 

Therefore, I write this petition for one thing: to get Twitter to get off their fat butts, stop being so greedy, hire ACTUAL HUMANS to run the website's appeal system, and actually have some REAL Customer Service to take care of the problems of the Tweeters who need their help! 

So if you no longer want to walk on egg shells while you're Tweeting or you're a former Tweeter who wants to get back on the site again (including yours truly), I beg of you to sign this Petition! It's time we Tweeters start fighting back!

The Decision Makers

Jack Dorsey
Twitter and Square CEO
Twitter, Inc. 1355 Market St, Suite 900 San Francisco, CA 94103

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