Tim Horton’s
50 Red Maple Rd.
Richmond Hill, ON.
L4B 1K1
TimHortons.ca
Store Phone: (905) 881-4566
Supervisor: Ramiz
Supervisor: Henry
General Manager: Jason
Owner: Ralph
 
Last October 11th, 2022, at approximately 5:43 PM, I ordered a coffee from the Tim Horton's mobile app. I wanted my coffee to be placed in an extra-large cup instead of a medium size one to prevent the coffee from spilling in my vehicle. However, the app does not have a field to put notes or instructions. When I went to the drive-through, I informed the staff about my order and asked them if they could put it into an extra-large cup instead of the medium one in order to help prevent the coffee spilling. Martha, the employee who was on the speaker, couldn't hear me clearly, so I said I would just come to the window and explain my request.
 
I then proceeded to the drive-through window and explained my request about the cup. She mentioned that there would be an extra charge if I wanted it to be in an extra large cup which I said was not correct based on Tim Horton's rules which I verified with the store supervisor Henry and General Manager Jason. She then placed the coffee in an extra large cup and handed it to me in a rude way and said, "next time, I will charge you for the cup," which you can hear in the audio recording that can be found in this link https://sndup.net/bbny/
 
This incident is NOT the first time I have experienced bad customer service from Martha at Tim Horton's and I believe they scam their customers. The previous issues were already reported to the supervisor Ramiz and Henry, the general manager Jason, and the owner Ralph Sheppard. Still, it seems Tim Horton's doesn't care as they continue to allow this to happen repeatedly.
 
Because of that, I am making this petition to ask Tim Hortons to educate their staff about their rules and policies and how to provide better customer service. Moreover, fire such employees with bad behavior who DO NOT abide by the company's policies and provide good customer service.
 
Please sign this petition if you agree, also I kindly ask you to share this petition website link with everyone you know.
 
Thank you.

 

Here are some of the things you can do:

* Sign this petition by clicking the red button below where it says “Sign this petition”.

* File a complaint on Ontario Ministry of Government and Consumer Services - Consumer Protection Ontario https://www.consumerbeware.mgs.gov.on.ca/esearch/compform/english/complaint.jsp

* Visit a Small Claims Court to start a civil case, you can search Google: small claims court near me

* If there is a restaurant health hazard or food safety concern you may file a report with YorkSafe by emailing Health.Inspectors@york.ca include as much detail as possible, date and time of issue, name & address of the establishment, issue experienced, as well as your contact information so that the inspector can follow up with you, Additionally, if you or anyone else who has consumed the food feels ill, please seek medical attention and advise York Region public health of your symptoms. Your concerns will be passed on to the inspector for further investigation.

* File a review / complaint on Tim Horton’s 50 Red Maple Rd. Google Business Listing https://reviewthis.biz/TimHortons

* File a review / complaint on The Better Business Bureau website https://www.bbb.org/ca/on/oakville/profile/doughnuts/tim-hortons-head-office-0107-1284426

* File a review / complaint on Yelp https://m.yelp.ca/biz/tim-hortons-richmond-hill-23

* File a review / complaint on TripAdvisor https://www.tripadvisor.ca/Restaurant_Review-g181740-d10790870-Reviews-Tim_Hortons-Richmond_Hill_Ontario.html

* File a review / complaint on Yellow Pages https://www.yellowpages.ca/bus/Ontario/Richmond-Hill/Tim-Hortons/100008026.html

* File a review / complaint on Zomato https://www.zomato.com/toronto/tim-hortons-5-richmond-hill?amp=1

* Furthermore, you can put the following search term in Google search to display more websites where you can file a review and a complaint on:

tim hortons 50 red maple reviews

 

If you have any suggestions on other sources where to file a review / complaint on, you may post it when signing your petition.