An iPhone burned down our home and put us out of business. Demand Apple do the right thing

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Apple have missed the self-imposed deadline to "do the right thing" and remediate the devastation caused by their iPhone burning down our home in October 2016. The cause of the fire is not in question. We have a fire report stating that. We started communicating with Apple by letter dated February 28, 2017. We finally got to speak to someone after chasing them in July. Since then, we have asked them to look at the uninsured loss following the fire.

By January 2018 the matter appeared to have been forgotten, AGAIN. We chased them once more and their new lawyer said it would be resolved within 5 weeks. Well that's come and gone. Not only have we heard nothing from them but our email notifying them that we could no longer hold onto our farm business as a direct result of the financial strain the fire had created for us was ignored.

Enough.

Now I'm angry at being treated like an insignificant nobody. We lost our home, everything we owned, our emotional well-being and now our business because of them. The way they have treated us is, at best, neglectful and at worst cruel.

We are releasing every phone call, letter and email that has gone between us and Apple. There will be complete transparency. It's ugly. There's phone calls where you just hear us cry and eventually hang up. It's extremely personal, embarrassing to share and not fun to listen to. But here's the thing, Apple have created desperate people with nothing left to lose, so it's time everyone new the true values of this big corporation, how they treat their customers & the potential risks associated with owning an Apple product.

We are leaning on family, friends & community for one last time to share and spread the word and go public - it's time to demand that Apple do the right thing -- help us rebuild our farm business and enable us to stay on our land. To be clear, we have closed the farm business for now and borrowed enough money for us to finish rebuilding and stay here for one year. After that we have no option but to sell and leave if they do not help us. It is not ok that while they celebrate their tax breaks allowing them to bring in billions of dollars, we are losing everything.

In the meantime, here is a link to all our correspondance: https://docs.google.com/spreadsheets/d/1ztrTc_4qIC6vNL4KJOMXeai-e7-kJAD__CJz5fx3MUo/edit?usp=sharing

To find out if you think our farm is worth saving, please visit us @lauricafarm on Facebook and Instagram to learn about our values.

Thanks in advance. 



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