From 1 March 2021 Backcester Lane car park and Gresley Row car park in Lichfield city centre was returned to Three Spires Shopping Centre management. Three Spires Shopping Centre outsourced the car parks ticketing system to Excel Parking.

Since Excel Parking took over there have been numerous complaints regarding their conduct and aggressive tactics for enforcement. Furthermore blue badge holders are now required to pay for parking where as they do not in the council run car parks around the city. 

Numerous online groups have reported machine failures and ticketing issue that have resulted in fines that are issued outside of the 14 day notice period required for enforcing a fine. Excel Parking fail to acknowledge these issues and scare people into paying £100's of pounds of tickets for fear of being taken to court.

As a result of these fines and the poor ethics of Excel Parking fewer people are using these car parks further reducing visitors to the city centre and congesting the other car parks in the City.

We propose that Three Spires Shopping Centre return the enforcement of car parks ticketing system to Lichfield City Council who operate in a fair and ethical manner and who also maintain the ticketing machines effectively.