Put an end to Testra's "Accessory Repayment Option" or "ARO" fee

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Please sign this petition if you have suffered a direct financial detriment caused by Telstra's misleading and deceptive billing practices.

Specifically the "Accessory Repayment Option" or "ARO" fee.

Telstra customers are told in store by a sales team member that when they sign up for their new contract they are entitled to choose $240 worth of free accessories from the store. In reality the customer is charged an "accessory Repayment Option" fee of $10 per month.

The aim of this petition is to put a stop to this misleading and deceptive sales practice by Telstra and to ask the Telecommunications Industry Ombudsman to investigate this matter as a systemic issue and to determine if any of Telstra's customers are entitled to a reimbursement.

Please see below, links to the Telstra Crowd Support site that outline this systemic issue.

https://crowdsupport.telstra.com.au/t5/Websites-Telstra-24x7-My-Account/Accessory-repayment-Option-what-do-I-get/m-p/344759/highlight/true#M2423

https://crowdsupport.telstra.com.au/t5/Websites-Telstra-24x7-My-Account/Accessory-repayment-plan/m-p/608796/highlight/true#M4626

https://crowdsupport.telstra.com.au/t5/Websites-Telstra-24x7-My-Account/Incorrect-billing/m-p/667551/highlight/true#M5208



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Daniele Kelly needs your help with “Telecommunications Industry Ombudsman: Put an end to Testra's "Accessory Repayment Option" or "ARO" fee”. Join Daniele and 9 supporters today.