Security of user details and their privacy on

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In this era of 2017 we are and want to be connected to internet everytime. We are just focusing on the facilities and advantages and without thinking of  the back end we are ready to share/upload our personal details like name, address, aadhar card details and even the payment details too.

Many of us are using the Reliance Broadband at our home and office. To browse the internet Reliance provides us a user id and password to signing at At some of our personal details are also uploaded like address, contact details  and some other details too.

I myself researched and found that our information/details on are not that secured and can be easily accessed by others.

A person who is a current Reliance Broadband costumer or earlier at any time he was using Reliance Broadband can easily get other person's details and is able to use others internet connection without paying for it and without the other person knowing about it.

To sign in the user can use User Id which is provided by Reliance or even his/her name. 

1. User id/ username

Others may or may not guess the user id but user name can be entered randomly of any one else.

2. Password

On other websites if we didn't remember our password we use the Forgot Password link and after some 4-5 steps we securely recover our password.

But on the passwords can be recovered only by answering a question which can be easily guessed in almost 3 out of 5 cases.

 After answering the question correctly it asks for a mobile number on which new password is sent directly. The new password is sent without any information to the original user.

Further the person can change that security answer too and the user may not be able to recover his/her account

I have posted a video explaining all this issue on my channel Rocket Tech and below is the link to that video:

After observing all this one can determine the security level provided to the thousands users out there.

What I, as a consumer, want is only the security of the details and another way to recover forgotten passwords so that the data of all the users using can be secured and a satisfaction that their details are almost unaccessible by the wrong hands.