Fraud is now at record levels, with more than five million scams costing Brits a mind-boggling £9bn each year. While there are sensible steps we can all take to protect ourselves, an unfair burden has been placed on the public.

Even the savviest of people can be scammed. It’s important that the government and businesses take their responsibilities seriously and step up to safeguard us all.​

Which? found that the majority of people (85%) think companies must take an equal or greater responsibility in protecting us from online scams.

This and the results of our own investigations are why we're calling on the government to investigate how seriously companies take their responsibility to protect customers from scams.