Calling for trolleys designed specially for children with disability/special needs.

The Issue

When you go shopping with children who have disability/special needs it is made very difficult to do so, having to push a wheelchair or watch a child closely and to push a shopping trolley at the same time, children with a disability/special needs also may not be able to walk around a store for the time needed to do a sufficient shop and at the same time keeping them safe.

Its fine using a baby seat whilst they are indeed babies, but as children grow they get too big to fit into these seats and are also too high up to be lifting an older child.

I think this is an important issue and hope that at least locally we can get these trolleys in our supermarkets, without being confined to one particular supermarket chain.

I know locally many parents that struggle without these trolleys and we would like this changed!

 

This petition had 166 supporters

The Issue

When you go shopping with children who have disability/special needs it is made very difficult to do so, having to push a wheelchair or watch a child closely and to push a shopping trolley at the same time, children with a disability/special needs also may not be able to walk around a store for the time needed to do a sufficient shop and at the same time keeping them safe.

Its fine using a baby seat whilst they are indeed babies, but as children grow they get too big to fit into these seats and are also too high up to be lifting an older child.

I think this is an important issue and hope that at least locally we can get these trolleys in our supermarkets, without being confined to one particular supermarket chain.

I know locally many parents that struggle without these trolleys and we would like this changed!

 

The Decision Makers

Tesco
Responded
Hello Everyone Thanks for your emails to our office about disabled trolleys, and for letting us know how strongly you feel about this subject. I greatly appreciate that you've all come to us with your feedback, and I'm keen to address the issue from Tesco's perspective. Our customers are the most important part of our business, and we want to make each and every shopping trip something to be remembered. First impressions count, and most customers want to get a trolley that meets their needs before the shopping experience has even begun. This being the case, we currently have a range of different types of trolley available across our stores, and I'm pleased to say that specialist disabled trolleys are indeed one of them. Depending on the format and size, each of our Super and Extra stores are equipped with up to 5 small wheelchair trolleys, 7 large wheelchair trolleys and up to 3 specialist disabled child trolleys with large seat. We also feel it's important that our trolley fleet is regularly maintained, to make sure that they're safe, clean, and in good working order for our customers. In addition to this, stores from Metro format all the way up to the large Extra stores, are all issued with standard wheelchairs, with most Superstores and all Extra stores also having mobility scooters available too. Feedback is taken seriously at Tesco, and I'd like to assure everyone that your passion for this subject is very well received. I hope that I've managed to provide some further insight about our commitment to Tesco being accessible to all. If Ms Aileen Kiernan that created the petition would like to get in touch with me directly, advising which specific stores have raised her concern, I'd be more than happy to look into this. I can be contacted on ceo.customerservice@uk.tesco.com - please put FAO Ewan Small in the subject line. Thank you once again for contacting our office. Kind regards Ewan Small Customer Service Executive
Tesco Chief Executive's Office
Tesco Chief Executive's Office
Phil clarke Tesco PLC
Sutton/Carshalton/Wallington Surrey, supermarkets asda
Sutton/Carshalton/Wallington Surrey, supermarkets asda
Attention of Andy Clarke ASDA
Sutton/Carshalton/Wallington Surrey, Morrisons (Dalton Phillips, WM Morrison supermarkets PLC)
Sutton/Carshalton/Wallington Surrey, Morrisons (Dalton Phillips, WM Morrison supermarkets PLC)
Dalton Phillips, WM Morrison supermarkets PLC

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