Continued statement from Birmingham city council:

However, the biggest challenges pet shops have in dealing with EC is that it can be asymptomatic meaning an infected rabbit may show no outward signs of illness. In such cases, the shop would have no way of knowing the rabbit was carrying the infection, even though it may still transmit it to others. The licence conditions for pet shops state that all animals for sale must be in good health” but if the rabbit appeared to be fit and healthy in the shop and when purchased then I’m afraid I don’t believe the Pet Shop has contravened its licence condition. The stress of being moved and taken to a new environment could well have triggered symptoms.

However, it is important that the pet shop is aware of the infection and takes all reasonable steps to minimise the spread of disease – this involves being vigilant, monitoring animal health, recording any health problems, isolating any rabbit that shows any sign of disease and seeking veterinary treatment promptly, furthermore, it is imperative that the pet shop observes good biosecurity and uses an appropriate disinfectant that kills EC. I will speak to Kings Heath Pets about this and also ask that a deep clean of the accommodation and equipment is undertaken. I will also ask if they can identify where they obtained the rabbit from, they can then discuss the issue with the supplier and even avoid getting any further livestock from them in future. Can you confirm date of purchase and the breed description and colour please?

I am very sorry you have had this experience – Kings Heath Pets is a long-established shop and the staff are experienced and usually conscientious. I have not received any previous complaints regarding EC at the shop.

Please advise on my question in bold as soon as you can.