Motivate is the division of Lyft that manages bikeshares, including our Capital Bikeshare.  On their App's Help page is a section entitled "Help/A bike is abandoned." It has instructions on how to return an e-bike or bike that is undocked and reasonably far from a station.  So far I have returned 15 abandoned e-bikes that are around 5 minutes from a dock yet none of them have received credit after longer than 2 weeks.  I filed a complaint to Lyft using their contact form and am being ignored.  I have also filed a complaint with the Better Business Bureau.  This disrespect towards their customers is appalling.

  They are using a sneaky, underhanded tactic to deny payment.  The form won't upload a photo of the docked e-bike or bike if it is returned to a dock.  However, they require the photo to issue the $5 credit.   The work around is to forward the email they send you of the Jotform report, attach a picture of the docked e-bike and send it to missing@capitalbikeshare.com, but most people won't bother to do this.