Petition updateStop Facebook from Silently Disabling Accounts — Demand Real Support for UK Users'There is a problem': Facebook and Instagram users complain of account bans
Kenny RockyHackney, United Kingdom
Jul 7, 2025

Facebook Petition 123 Signatures .

Thank you so far in reaching 123 signatures. I have started this campaign because of the appalling and ridiculously treatment from Facebook. I will be doing many updates every day,until we reached 100K and get our voice heard in the UK parliament. I will also write to Facebook and my local MP.

This news article below was on the BBC the other day.

Brittany Watson,who lives in Canada started the petition calling for Meta to answer for banning people's accounts.  

The online petition about this issue was started by Brittany Watson, a 32-year-old from Ontario, in Canada.

She decided to act after her Facebook account was disabled for nine days in May before it was reinstated. She claims her page was cancelled over "account integrity, external", and Meta has not provided her with any answers as to why.

Same issues I suffered with my Facebook account,except it is now permanently disabled for no reason.

Facebook and Instagram users have been contacting the BBC complaining about having their accounts arbitrarily banned, and struggling to get them reinstated.

Last week Meta - which owns the platforms - acknowledged a "technical error" which it said was causing the wrongful suspension of some Facebook Groups.

Since then, people who use what is the world's biggest social media company have been getting in touch with the BBC to describe the impact it is having on them - and say the problem goes much wider than Meta has indicated.

Some say they have been shut out of pages that are key to their working lives, while others highlight the digital connections to loved ones that have been cut.

There is also frustration that - despite Meta saying it is fixing the problem - there is often no human to speak to about an issue they suspect is caused by moderation decisions powered by artificial intelligence (AI).

They have also described how Instagram accounts have been affected, despite Meta saying it does not have evidence of a problem on its platforms more widely.

More than 25,000 people have signed a petition in the last few weeks which says the problem is being experienced across Facebook, Instagram, and WhatsApp.

Thousands of people are in Reddit forums dedicated to the subject, many users are posting on social media about being banned by Meta, and some say they plan on taking a class action lawsuit against the social media giant.

Here's what people have told the BBC about what it means to them to be locked out of their social media accounts.

More than just an app'

The online petition about this issue was started by Brittany Watson, a 32-year-old from Ontario, in Canada.

She decided to act after her Facebook account was disabled for nine days in May before it was reinstated. She claims her page was cancelled over "account integrity, external", and Meta has not provided her with any answers as to why.

"Facebook wasn't just an app for me," she told BBC News. "It was where I kept years of memories, connected with family and friends, followed pages that brought me joy, and found support communities for mental health."

When her account was banned, Brittany said she felt "ashamed, embarrassed and anxiety-stricken".

 

"The weight of feeling exiled from everyone takes a pretty strong hold on you," she added.

 

She quickly discovered she wasn't the only one affected - thousands have signed the petition she started.

 

"There is a problem - it is personal accounts, it is business accounts, Facebook pages and Groups. I can't believe they [Meta] are only saying it is just Groups."

Meta has told BBC News that it takes action on accounts that violate our policies, and "people can appeal if they think we've made a mistake".

(That's a lie,it'simpossible to appeal)

It has also outlined in detail how it moderates accounts using a combination of people and technology to find and remove accounts that broke its rules.

(YES RUN BY BOTS/AI)

It says it is not aware of a spike in erroneous account suspension.

That's because Facebook doesn't care.

Part 2 tomorrow on There's no customer service.

In the meanwhile,keep sharing and signing.

Kenny Rocky 

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