We have noticed, investigated and found that customers are charged for using power when customers have not actually used the power. For example, customers continue to receive bills even when their meter is off or when they removed their meter from the wall or when they get disconnected from the service poll

Also, whenever all members of household on a single meter travelled and switched off their meter, they still get bills for the period they are away.

The ECG power app which is used for billing uses an average daily that is constant for all months which is impossible that the average usage for all months would be the same