Hertz is using artificial intelligence to scan rental cars for damage—and customers are getting hit with surprise charges, often hundreds of dollars, for tiny scuffs and wear-and-tear they didn’t cause. Some say they’re being billed after returning the car, even with photo proof they left it spotless.

AI is not above error. And now, Hertz customers are being left to fight chatbots instead of speaking to a real person. This is exactly how trust dies—and how a company loses loyal customers.

We’re calling on Hertz to immediately pause all AI-only inspections and commit to human verification before charging customers for alleged vehicle damage. Every renter deserves a fair process, with a copy of the damage scan and a chance to dispute before being charged.

If companies want to use AI, they need real accountability—not automated fees and silence. This isn’t innovation. It’s exploitation.